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Try looking on the manufacturers website to see if there is a user guide within the FAQ documents. Normally they provide a manual download as a .pdf format.
Owner's Manual
1. Go to the manufactor's webiste. 2. There should be a search bar somewhere on the web page. 3. Click in the search bar, and type in your model number and then type manual. 4. A lot of manuals files are in adobe reader extension file. 5. You can download the manual from the website.
Adobe Reader
1. If you don't have adobe reader. 2. You can go to www.adobe.com 3. You will see a link to download adobe reader on their website. 4. After that you should be able to view your manual.
I had a similar problem with a new MS 4000 Keyboard. I found that I had two versions of the IntellPoint software on my Vista system. I uninstalled the older version (which came with my new computer) and the keyboard seems to be working well now. Check your system via the Control Panel, Install/Uninstall Programs and look for the MS IntellPoint software. Good luck.
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