Are you running Windows? Do you have the sound and wifi drivers installed?
Hello,
Firstly, go to "control panel", click "sound" and confirm if the sound was disabled or not. Also check if your wifi was disabled or turned of.
If there is still no sound, then maybe the sound and wifi of your laptop are not installed. To confirm this, go to "control panel", click "system", from system, look out for "Device Manager", under device manager, you will find a list of all your computer hardware(s) that are installed and not installed. If your wifi and sound are amongs the hardware(s) not installed, then you will have to look for drivers to install them. After installation, go back to the device manager to confirm if they installed not.
Take care.
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