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Your belt is stretched, worn or broken and therefore not turning the brush. Here is a link for the replacement belts you need and the manual which has instructions:
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A broken drive belt, damaged brush roll, jammed brush roll bearings, tripped brush roll motor overload, failed brush roll motor or a wiring failure in the wand or nozzle can prevent the brush roll from spinning.
Hi! Many of our vacuums include a brushroll shut-off feature that needs to be activated in order for the brushes to spin. The brushroll shut-off pedal is usually located on the right side of the cleaner on the hood. Your instruction manual will show you exactly where your brushroll shut off pedal/button is located if your vacuum has this feature. Also, on many models the brushes will not spin when locked in the upright position. The handle must be reclined for the brushes to spin. Hope this helps!
I have the same problem with my DC39 Animal's brush bar. Im on my 3rd one in 9 months of ownership. The DC39 brush bar is driven pneumatically (there is no electric motor in the brush head) and switched on and off via a suction activated pneumatic ratchet within the brush head. The moving components are actuated by bellows. Ive found that the glue holding the bellows fails stopping the ratchet working intermittently at first and then completely as the bellows comes away completely. At first you can help the ratchet by tapping the brush head - the red ratchet ring can be seen to click round. This, in my opinion, is an inherent weakness of the DC39 design and cannot be easily repaired. The only solution is a new brush head. Luckily Ive got a 5 year warranty and at the current rate I will have got through about 20 brush heads !
I'm sorry to hear you're having difficulty with the motorised brush head on your DC31 Animal. If the head won't seem to work correctly after you've checked for any obstructions, I'd encourage you to get in touch with us directly as we'd appreciate the opportunity to provide further assistance.
You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US). Please have the machine to hand when you call, as one of our advisors may be able to resolve the issue with some troubleshooting over the phone.
Sorry to hear you're having difficulties with your DC14. If the brushbar won't run when the cleaner is in contact with the carpet, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.
Usually when the brushes won't turn it is due to a bad turbine. Insert a screwdriver into the square hole that the pin on the brush fits into, and see if it turns. If it is seized up, the turbine assembly will need to be replaced.
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