I can't delete a document in the queue for

The best way to delete the print job is to turn the printer off, then disconnect the cable from the printer to the computer. Turn the printer on with the cables off, and go to your computer and delete the document, Then once it's deleted, turn the printer off again, and then hook the cable back up. Then turn the printer back on. That should do it.

Good Luck

Mark

Sounds like a stuck document is in the print queue. Try to clear the print queue first before sending another print job otherwise it will just accumulate in the queue. The steps below will help you clear the queue.

To delete print jobs stuck in the print queue on Windows:

1. Click Start ? click Control Panel ? click Printers and Faxes.
2. Right-click on the Lexmark print object and select Cancel All Documents.
3. If that doesn't clear the queue, restart your computer.

If print job(s) still remain in the queue even after doing the steps above:
Stop the Print Spooler service from the Services console

1. Click Start ? click Run ? type cmd ? click OK.
2. Type net stop spooler at the command prompt ? hit Enter on the keyboard.

Clear the SPOOL folder

1. Click Start ? click Run ? type spool ? click OK.
2. Open PRINTERS folder ? delete all files in the folder.

Start the Print Spooler service from the Services console

1. Click Start ? click Run ? type cmd ? click OK.
2. Type net start spooler at the command prompt ? hit Enter on the keyboard.

Try to print again after clearing the print queue.

Rebooting the computer may help get rid of the print jobs stuck in the queue. If not, follow these instructions carefully:
For Windows
Stop the Print Spooler

1. Go to Control Panel
2. Go to Administrative Tools
3. Go to Services
4. Look for Print Spooler in the items. Double-click on Print Spooler -> click on Stop -> click Ok. Set the Services window aside.

Clear the Spool folder

1. Go to Start
2. Type Spool in the Search/Run bar, hit Enter.
3. Open PRINTERS folder
4. Delete all the files in the PRINTERS folder. Close the Window

Re-enable the Print Spooler

1. Go back to the Services window
2. Double-click on Print Spooler, and click on the Start -> Click on Ok. Close the Services window.

Go to Printers and Faxes and refresh the page. It should clear the print queue now.
For Macintosh
Simply launch Terminal and type cancel -a - That will clear the print queue.

Disconnect the printer from the computer. Open the print queue, and be sure that the title bar says "printer offline". If it doesn't, select "use printer offline" from the file menu. Then try to delete the file multiple times if necessary to clear the queue. You may have to reboot the computer, but try this first. Also, you can try pressing cancel on the printer itself. If none of this works, disconnect the printer from power for 10 minutes, and try again. Good luck!!

To clear all pending job
In run window type services.msc and the go to print spooler option just stop and restart the service. And switch off and switch on the printer.

Turn printer on and off if that doesnt work then ust restart, sometimes things get stuck in the queue.

Hi grt2b1915
go to printer not document selct cancel all while the printer power off.
thanks

Hamedo

This has happened to me before and i just unplugged the printer and restarted the computer

When a document does not cancel, it is probably due to a Print driver error. I would delete the printer from the printer queue. Then click on add printer and reinstall it again. It should see the driver and reinstall. If this does not work, re-install the printer from the cd..


Joe

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309