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I am guessing that the selector fork has not been tightened up on the selector rail and you are moving the rail back and forth but not moving any gears . Otherwise there would be crunching noises going on.. Take it back to the mechanic and tell him to fix it properly.
There is one of 2 problems that will give this indication. The first is the gear lever end in the shift rail has moved out of the slot and is behind the slot and not moving it . This can be checked by removing the lever mount from the top of the box and physically moving the shift rail back into the neutral position then replacing the gear lever back into the selector gate and moving the rail again.. The second possible fault is that the selector fork has come loose on the rail and is not moving the gear (just sliding on the rail) If that is the case the box will have to come out unless you can see the selector fork and the lock screws from the top of the box when the lever mount is removed.. If you can move the selector rod forward and tightening up the lock screw then pulling it back to neutral. Repeat until the fork is back in neutral position and lock it up. Most lock screws have a hole and there is wire tied around the shaft to prevent the screw coming loose. If the box has been reconditioned at some time then it is possible that the person doing the job neglected the wire bit.
Your batteries have died. The reason it will barely move in reverse is that current is being supplied to the motor is a direction that it spends very little time using. There is a slight change in the armature over time, and reverse tends to work better over time. Check the voltage when under load. (run jumper wires from the + and - of the battery bank. If it is a 36 volt cart and the voltage drops to below 36 volts, you do not have enoug current to run the cart. Plug in the charger and watch the ampmeter. If it goes up to about 20 amps, then it is charging. It should take a good charge after 10 hours. If the cart charges and only runs a short distance, the batteries need replacing.
This is a common problem. You have a cracked forward clutch piston. Ford made this part out of aluminum. The replacements are steel. But you have to disassemble the transmission to install it. ( I know you said Rev too, In the AXODE trans, the forward clutch is on in 1st and reverse)
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