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The XP was reinstalled with MP3 (Sansa Clip+) connected thru USB. After resinall, the computer sees the MP3 as internal USB storage, not as MP3. When disconnected and replug in MP3, the file explorer does not show the MP3 in My Computer. Media player does not recognize MP3.
Re: computer does not recognize MP3 after reinstall
When you connect your mp3 player to your PC, it will appear in "My Computer" as a removable drive. If it does not, the USB port may be the problem. Plug a different device into this port to make sure it is working. If it is not, make sure you have all the drivers for your computer inastalled. Also try a different USB cable.
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See the section about the hot fix first-----
If you are using Windows XP: you need the following.
Windows XP SP2 or higher
Windows Media Player 10 or higher
Download and install the latest Windows Media Player if it's not installed.
If you are using Windows Vista: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player.
Download the hotfix from-->>> http://support.microsoft.com/kb/939211.
Run the hotfix.
Refresh the players driver
Connect the Sansa player to the PC
The screen on your player should turn on, show 'Connected' and indicate the battery charging or full. If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub.
- If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.
If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.
Check under Device Manager
1. Right-click My Computer, and select Manage.
2. Click Device Manager on the left pane.
NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. Exceptions are Sansa Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS.
The Sansa player will show up on Device Manager's right pane as:
1. USB Mass Storage device (if the player is set to MSC)
2. Portable Device (if the player is set to MTP mode)
If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.
Refresh the drivers
1. Right-click the entry with the error mark, select Uninstall.
2. On the top menu, click Action then select Scan for hardware changes.
NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.
Connect using MSC mode
Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC.
Instructions to connect in Forced MSC mode are listed here:
http://kb.sandisk.com/app/answers/detail/a_id/61
Instructions to switch player to MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/207
If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the Sansa firmware
NOTE: Sansa Express and Sansa Connect do not have MSC mode. For Sansa Connect you can try reinstalling the firmware using the Connect Recovery Mode.
Additional troubleshooting notes:
If you have replaced the Sansa Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting.
- Try connecting on another computer.
- Try using a different USB cable
- Try connecting to the back USB ports which may supply better power.
- If only MTP mode is not working, try reinstalling Windows Media Player
For Windows XP try also download and install the MTP Porting Kit
a friend told me that if the device shows as"connected" when hooked up (it does) AND the battery charges correctly (it does), then (a)the USB connection had enough juice; and (b) the PC recognizes it - i just had to FIND it. device manager/ MyComputer: nada; same for ANY file/ folder with "sansa" or "sandisk." working thru WMP (Windows Media Player), however, I discovered that drive E - for a portable hard drive, NOT currently connected via USB - was STILL showing up in the "Copy to CD or device" field. sure enough, it was the SanDisk clip player (even though it was NOT under the "Recognized Portable Devices" subsection). without using the installation disk at all, it downloaded tunes just fine. *note: the installation disk seemed to be an .exe file ONLY for the Rhapsody music service. as noted above, it was unnecessary. also - my USB ports are 1.1 and not 2.0, and package stated USB 2.0 was a "minimum requirement" - not true*
If you mean that the songs don't show up on the computer screen, then you probably need to change the USB MODE setting on the Clip. To do this, disconnect the Clip from the computer, then scroll to SETTINGS. Select Settings, then scroll to USB Mode and select it.. (If your Clip is very old it might not have a USB Mode listed under SETTINGS. If this is the case you should update your Clip's Firmware from the sansa website). Older computers recognize the MSC Mode while newer ones should recognize either mode. (except XP Professional doesn't seem to recognize the MTP mode). Songs entered in one mode won't show up on the computer if you're in the other mode. If you mean that the songs aren't showing up on the Clip's own screen then this solution probably won't help. By the way, I've never had any luck with the "auto detect" mode.
just figured mine out. turn your clip off. put the slider in the hold or lock position. press and hold the center button on your clip. continue to hold while attaching the usb to your clip. keep holding the center button as clip powers up. after appox. 12-15 seconds, your computer should read the clip. i am running windows xp and this is the ONLY way my comp. will read the clip. but it works great!! good luck!
Go into My Computer and see if anything pops up once you plug the Sansa in. If it pops up open it up from there. Sometimes this kick starts an Mp3 to install itself.
The solution for a Code 10 error is always to unplug the mp3 player from the computer, uninstall all software related to the hardware (in this case, uninstall all Sansa-related software), restart your computer, reinstall all software from the installation CD (you can also get it from Sandisk's website if you have lost the CD), restart the computer one more time, and THEN replug the mp3 player.
There MIGHT be an easier way - you can try running the Sansa Recovery Tool - but Code 10 is almost universally an uninstall/reinstall situation.
Did you run the installation CD before you plugged the mp3 player into the computer? If not, disconnect the mp3 player from computer, uninstall all the Sansa software on your computer, and reinstall the software from the installation CD.
If the uninstall/reinstall fails, update the firmware on the player from Sandisk's website.
Unplug your Sansa. Uninstall all the Sansa software from your computer, and reinstall the clean version from the Sandisk website. Then, replug the Sansa.
First, reset.
If that fails, then try to download the Sansa Connect Recovery Tool from: http://www.sandisk.com/Retail/Default.aspx?CatID=1532 If that still fails, upgrade the firmware from the Sansa website If that fails, uninstall the software from the installation CD and reinstall it from the Sansa website.
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