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Posted on Jan 08, 2008
Answered by a Fixya Expert

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Error message "failed to connect to player" "data blocked failed"

Rio music manager recognizes the mp3 player but crashes when tries to retrieve database. Then the following message appears "failed to connect to player, data blocked failed." I've tried the firmware that's offered on the Rio website and updated to v2.96 for the software which states that it apparently fixes this problem. Unfortunately it hasn't. Anyone have any ideas on how to fix this. Much appreciated.

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  • bedhead57g Jan 29, 2008

    I have the exact same problem. My PC recognizes the Rio Nitrus but anytime I attempt to transfer a song I get "failed to connect to player, data block failed." Good luck contacting Rio. Absolutely useless. Suggest you purchase an I-pod.

  • Anonymous Jun 07, 2008

    si mi rio cada que lo prendo me bota el mensage de upgrader y de hay no pasa.

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1 Answer

mowcius

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  • Expert 155 Answers
  • Posted on May 14, 2008
mowcius
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Don't buy an iPod...
I would recommend wiping and rebooting your player cos it's cheaper:

Windows only.... Please post if you are not using windows...

Open My Computer with your Rio plugged in.
Right click on your Rio player and click on format.
Leave the default values - if it asks you something then use your initiative.
Then click on format.
Then when it has finished formatting go to your firmware (can be downloaded from: http://www.digitalnetworksna.com/support/rio/product.asp?prodID=112).
Follow the instructions and then it should load the firmware onto your player.
When it has done then your player should (in theory!) work properly.

Hope this helps

Mowcius

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