The diverter on the tub spout is bad you need to replace the tub spout or the pull up diverter if its a separate piece if you have the owners manual with a parts diagram you can order it on line from the manufacturer or a plumbing supply store. you will need to unscrew the tub spoup from the wall to do this use a broom handle or something similar inserted inside the spout and turn it to the left to remove it from the wall
SOUNDS LIKE A RUBBER WASHER HAS FAILD , YOU NEED TO OPEN THE TAPS TO INSPECT THE WASHERS AS THEY MIGHT BE BLOCKING THE WATER FLOW .
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