My nortel phone m3904 won't forward to an outside line. I am entering 9 previous to the number to access an outside line as well. suggestions?
First, you need to call your telephone company and ask them to enable this service. There may be a fee which is why it is not a standard service.
The DN may not be configured to allow forwarding to an outside line for security reasons. I think the default is 4 digits. You will need to talk to whomever programs your switch and ask them to allow this feature.
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