I had to reinstall my Palm software. Now it won't sync. The tech person at work says the connection shouldn't be COM1 because I have my sync cable plugged into the serial port in front. However, he doesn't know how to fix it and they don't support Palm (this is one of the reasons). Does anyone have an idea how I can reset and sync? Thank you.
Re: Palm set to COM1 not serial connection-won't sync
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The best thing to do is to go to the free palm chat service
they offer. I have used this and it worked good for me. Here is a link to the
free chat service. Scroll to the bottom of the page and you will see a Palm
Chat. From there click on the link that says Chat Now and follow the online
prompts. Best wishes...I hope this will help you.
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http://kb.palm.com/wps/portal/kb/na/zire/z22/unlocked/supportservices/page_en.html
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Try going to the Palm home page (www.palm.com) and reinstalling the desktop software. Once you have it reinstalled then do a hotsync. I had the same problem and this worked for me. Hopefully it will clear the problem. Best wishes.
Assuming you are running Palm OS and not one of the rare beta Windows Mobile versions, here is my take on this.
Are you using a USB or Serial Sync cable? With either solution, make sure that the setting on the Palm Desktop Hotsync Manager is set to the correct setting (either USB, Serial, IR, etc). Conflicts between the cable type and the settings on your PC are common.
I prefer using USB cables since they are faster and you can tell if you are connected quicker than with a serial cable. Initiate the sync via your phone or the Palm Desktop Manager software. I have had faulty cable sync buttons and this was a good solution for me. If you haven't tried a new sync cable, you might want to.
Actually if you have time and a laptop, you can take your Treo to a Palm store and borrow one of their cables to try and sync. They were really helpful whenever I went in there.
Check the hot sync manager to set the flow of info from desktop to
device during the initial restoration of data to your Palm. Afterwards, once you have all your info restored, you'll want
the device(s) and desktop calendar to update each other, so make sure your settings in the sync manager reflect that, otherwise you'll continue to have one schedule overwriting the other.
Hi,
Few Things that you may do to fix this problem:
1. Is the "Local Serial" checked when you click the hot sync icon in the PC tray?
2. Look for ?hotsyncheck? at palm.com maybe this can help.
hope this will help'
Daniel
It sounds like the computer is noticing the USB activity (from when you hit the HotSync button) but for some reason it can't find the correct information/driver.
I'd first try a soft reset (stick a paper clip or the end of your stylus may screw off to reveal a pin, in the hole at the back of your palm) Don't worry, it won't delete your info UNLESS YOU HOLD DOWN THE POWER BUTTON (SO DON'T). Once it's booted back up, try the hotsync again.
If that doesn't work, you may need to find the usb driver for your palm and reinstall it. This could just be copying a file from disc, or reloading your Palm Software.
Good luck
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