Insignia Pilot - USB device not recognized

Have you checked the drivers for the usb adapter. plug it in and go to my devises and up date driver see if that fixed it. vista software may have a problem as they are not updating there software files. but win7 is fine has same filing as xp.

If you are using Windows.
Open the Windows explorer.
Plug the device in a USB port and wait for the computer to recognize it. After it is recognized the Windows Explorer will show two additional icons, one of them a CD-ROM.

Click the icon with the CD-ROM, and it will execute the U3 operating system. A small yellow icon with a U3 label will appear on the task bar. Right-click the icon on task bar and select the "Open U3 Launchpad". Point to the Settings button on the right side.
Right click that button and select the U3 LaunchPad settings

In the window that pop up point to "Autorun" button and click it.


Click the button that will say Enable.
After that it will launch automatically whenever the device is recognized by a computer.

If the U3 launchPad is missing from the device you can download it from the SanDisk site. Here is the link. Download it and install it on your computer. Note:It does not launch on MacProducts or Linux.

From the SanDisk website it says Win2000 and WinXP certified. It says nothing about Win7. try it in a different pc with Xp and see if it works. If it does then it is not compatible with Win7

The problem is after service pack 3, xp pro does not recognize MTP devices any longer

• Click on the Start button and Select Settings. Then click on Control Panel.
• Double click System, and then select the Hardware tab.
• Click on Device manager.
• Click on the '+' for Portable device and you will see "Insignia Video Player".
• Right click and select "Update driver".
• A Hardware Update Window will open, Check the "Install from a list or specific location" checkbox and then click next.
• On the next screen select "Don't Search. I will choose the driver to install".
• Click next and then you will see a window showing multiple drivers, Select the "Portable Devices" driver and you can select MTP or USB mass storage.
• Select "USB Mass Storage Device" and click next.
• XP will finish installing the driver and you MP3/video player will appear and your device will now appear as a hard drive(s) (if you have a memory card) on your system.
• Windows Media Player and other application will now recognize your device.

Just got a trutech. I have tried plugging the usb in on several computers and each time I get the same message that windows does not recognize the device. I have tried changing usb chords as well.

pen drives generally have 3 to 5 years warranty, if your pen drives are not detectng on other systems also, its better to replace it

the same thing happend to mine i just left it alone the battery eventually went dead when i conneted it to my computer it charged and has worked ever since

Okay...here we go!

1) Back up all your files on the player.
2) Re-format the player in windows as either FAT16 or FAT32 (no this will not remove the OS firmware).
3) Place your files back onto the player.

The volatile memory on these units can become corrupted if your USB connection is underpowered, split too many times, or has a few devices also drawing power.

This should fix your problem.

Good luck!

These units take more power than a thumb drive and sometimes the front USB ports on a computer just don't push enough current to recognize these players (I have the same issue).

Try plugging it into the back USB ports.

Also, make sure your USB ports are working correctly in your device manager.