Try these two codes:
10180, 10171
Here's the user guide in case you need it.
If this doesn't work, please give us more details about the remote control model. It should be one of the remote controls listed here.
The possible ones are Blue Remote, Big Button Remote, RC16, RC32, RC32RF, RC64, RC64R, RC64RB and SatGo.
If the codes I posted don't work, and you can't figure out which remote control it is, you could probably ask DirecTV which remote control you have, at which point I'd be able to help you further.
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Here is the site for remote codes:
www.remotecodelist.com/remotes/
Hope ya fix it!
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