Kodak I1220 is connected but can not be started by button nor smart touch

The first step is to clean the drive rollers. This YouTube video will show you how. Cleaning the rollers on Kodak i1220 document scanner

There is not a "license" to use a i1220 scanner. If you are referring to a license needed for Kodak Capture Pro software, then contact 1-800-822-1414 for assistance with acquiring a license.

Turn off your scanner. Exit the Smart Touch program.

If XP, navigate to this path: C:\Documents and Settings\[User Name]\Local Settings\Application Data\Smart Touch\[Scanner Model]

Windows 7 or 8: C:\Users\[User Name]\AppData\Local\Smart Touch\[Scanner Model]

Delete the "Sys" folder. Turn on the scanner. Re-open Smart Touch. You will see the Sys folder repopulate in the root folder.

Don't use outlook to acquire images. Use Smart Touch. Within Smart Touch you can call a program like Outlook to open and accept a scanned document. Read the user guide for Smart Touch. http://graphics.kodak.com/docimaging/us/en/support_center/index.htm

you can download the drivers here and use any 3rd party software to initiate the scan, include Microsoft's Fax and Scan tool.

http://graphics.kodak.com/DocImaging/US/en/Support_Center/Document_Scanners/Desktop/i1220_Scanner/Support/Drivers_And_Downloads/i1200_Plus_Series_Scanner_Drivers/index.htm

Hi Brett
The Scan Validation tool is the TWAIN and ISIS driver it sounds like it is already loaded since you can scan

Check if the glass is scratched. If the scratches are more, you may need to change the glass. This happens over a period of time.
S. Mohan

Go into C:\programdata\ and remove the kds_kodak folder. It may ask you to skip files it can't delete. Just click skip for all of them (probably around 15 files). Then reboot your computer and you should be able to scan.

clean the scanner with anti static wipes and vacuum clean the scanner, if this does not work then call the kodak techs again and they can send a cleaning kit or a replacement scanner. the lines are caused by dust in the scanner

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