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If you have owned the remote control for a while (years), the pads under the control keys used most often may be worn out. We had to have our remote controls replaced. They were the remote controls provided by our TV cable service. I telephoned the service number for our cable company and told the customer service representative the problem and he arranged for replacement remote controls to be delivered to us at no added cost.
Bottom line: You probably have to obtain a replacement remote control. Without knowing if the remote control came with your TV or if it is from a cable or satellite TV service, I can't direct you regarding obtaining a replacement remote control.
If the remote control is missing you have an option to purchase a new one. Just to make sure it is compatible you may purchase it with Hawaiin aloha breeze provider. You may contact their CS number at 800295-4448
Universal remote controls come with user manual and the additional code list which you can find the list of devices that can be used with the remote control, It depends on the remote control model that you have, each model has own specific quantity of supported devices and codes. If you are able to provide exact model of your Universal remote control we can check for you, Or simply you can search online <universal remote control model> + code
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