Please make sure the bluetooth is in pairing mode, you know this when the unit is flashing red/blue at the same time. you can achieve this by first turning the unit completely off. once the unit is off then hold down the power button until you see the re/blue flashing light. then have your phone search for a new device again. if this does not work you can always take the battery out of your phone while it is still on (for about 5-10 seconds) so that it can reset. then try the process again.
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