I recently had my computer serviced for a major virus attack. System operates on Windows XP. I now cannot open PrintMaster Platinum 12. I get a message "cannot determine configuration." Additionally, I cannot reload PrintMaster from the Install CD. Any recommendations?

Printmaster 16 Platinum is an older program and is compatible with XP and older versions of Windows.

First check which version of Windows 7 that you have. Click Start > Control Panel > System and Security > System. If your version title ends with x64, you will need to use an option that lets you run an older version of Windows. If you do not see x64 in the title, then the compatibility mode might work.

For the 32-bit OS, right click on the installer and choose Properties. In the Compatibility tab, check the box for always run in the compatibility mode and select an older version of Windows. Apply the changes and click OK. Then right click again and choose Run as Administrator. You may need to repeat this to run the software as well. This is not guaranteed to work in Windows 7 32-bit.

The alternative is to run an older version of Windows. This could be on a second computer, a dual boot computer or a virtual computer (if your hardware supports the feature). Most of these methods require licensed version of the older Windows OS. If you have Windows 7 Pro or Ultimate or upgrade to them, you can run a virtual XP OS for free. Download Virtual PC and XP mode from Microsoft. Then install the Printmaster program in XP as if this is the only OS. (Other virtual computer programs are Parallels and VMWare.)

The only other option is to upgrade to a version of Printmaster that is Win7 compatible. One option is Printmaster 2012 Platinum available here: http://www.broderbund.com/p-273-printmaster-2012-platinum.aspx .

I hope this helps.

Cindy Wells

Administrator privileges are required to properly install the program on Windows® XP, Windows Vista®, Windows® 7 and Mac OS X for PrintMaster Platinum 2011 .

Using mouse, right click on the "setup" and Run as "Administrator"

Hope it helps.

Not compatible or not working well with windows 7?
(make your program/application run with windows 7)

Maybe, It doesn't work because the driver/application you installed is for other versions of operating system. I am also using windows 7 like you so don't you worry, You can still use your old installer/driver from other versions of operating systems. Just remember that before installing any program in a windows 7 Operating System Computer, Use "troubleshoot compatibility". Right Click the Icon of your program installer/application first, then choose "troubleshoot compatibility". This will allow you to choose on what type operating system your program will run. Just reply back if it still doesn't work.:D rate and vote for me:))

my wife has a dell computer with window 7 professional operation sistom and i have printmaster platinum 10 only for Windows 95/98/200 NT 4 how i cann install this program in the new computer?

You might have a problem with your CD/DVD drive. Try inserting the CD in another computer. If the files are shown, replace your CD/DVD drive or just add another CD drive to an empty bay of your computer.

melodie roba,
Most definitely this could be your problem! I would reccomend that you completely uninstall Printmaster 12, run another virus check, then reinstall the program. Once the program is installed, update it through the vendor and it should work fine. You should be able to find the vendor (PrintMaster) updates through the help menus.

Hope this helps,

-samson39

Maybe your edition of Vista is more bugged?
Try updating...
And take caps off. That's called flaming.

downgrade too XP 10 is not compatible with Vista

the question was regarding PrintMaster Silver 12, although it was posted in the PrintMaster Platinum 16 forum.

Anyway, Broderbund has the instructions on their web site
http://support.broderbund.com/fix.asp?isid=30284&print=0&prog=1294819732

PrintMaster 10 is designed to work with Microsoft Windows 95/98/NT/2000, so in order to use it with Vista or XP, you should open it using Compatibility mode--> Right click on the program icon--> properties-->Compatibility--> select Windows 95/98/NT/2000