The model 32685 is not a correct model, it is most likely a serial number It can be found usually on the underside of the unit. Usually letters followed by numbers. However there is no adjustment unfortunately, It could be a manufacture defect possibly. Or maybe damaged during the original shipping. The only thing that could be done to correct this is by replacing the base or depending on the age of it, call Whirlpool warranty and see if they can cover it for you. Hope this helps
Thanks
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