We have had our Polycom SoundStation EX since Oct09 and it has worked so well for us. Last week it stopped conferencing an additional call. We powered the entire phone system with no improvement. Any ideas?

From bottom of connector (not clip side)

Black

Brown

Red

Orange

Yellow

Green

Blue

White

change the battery

Does anyone have the color code to the Polycom Soundstation connector? The end fell off and I want to crimp on another.

Thank you.

The Polycon Sound Station Premier coference phone is an analog device. You need to connect it to an analog port on your phone system.

here the most i can find

The SoundStation Premier and Soundstation Premier EX has been discontinued and is no longer available for purchase. Support for the product will be available until 02/21/2010.

http://www.polycom.com/global/documents/support/setup_maintenance/products/voice/soundstation_premier_user_guide.pdf

you have to remove the rubber footings directly under the keypad of your polycom. . . It has 2 screws under those rubber footings.

You need to update the flash timing on your Soundstation to match what is on your PBX.

Check out http://knowledgebase.polycom.com/kb/search.do?cmd=displayKC&docType=kc&externalId=10964&sliceId=SAL_PUBLIC_1_2&dialogID=2075496&stateId=0%200%202071605 and http://knowledgebase.polycom.com/kb/search.do?cmd=displayKC&docType=kc&externalId=11208&sliceId=SAL_PUBLIC_1_2&dialogID=2075496&stateId=0%200%202071605

Check the phone cable you are using for your POTS line. Attach a phone directly to the phone jack and see if it is clear or static without the device.

The conferencing capability to bridge 2 (or more) external stations comes from the telephone equipment/service that you have purchased. Either you are behind a PABX or Electronic KSU, which provides multiple phone service to your office, or you purchase conferencing capability from your local telephone provider (Verizon, AT&T, etc). In either case, the way to initiate a conference call would be the same as when you would have a desktop/office phone and establish a conference/bridged call to external parties. Usually this occurs by having one party on the line, flashing the disconnect button momentarily, getting a new dial tone, dialing and connecting to a second party, then flashing the disconnect button again, which signals the equipment to bridge those two calls to your station.  On the SoundStation EX there is a Flash button that provides that capability of momentarily flashing the disconnect button.  Try and see if that works. If not, then you will need to make arrangements to purchase the external equipment or service from your provider.  If you have the PABX or electronic KSU, it may also be a configuration option that you will need to have your support person for your telephone system, activate for that station connected to the SoundStation EX. Hope that helps. 

Someone in our office recently damaged the RJ-45 cable for our Polycom Soundstation. Because the jack was damaged I could not determine the order of the cables. After a call to polycom, we found the pinout information we needed - so I thought I would share, in case anyone else finds themselves in a similar situation:
With the RJ-45 prong pointing down the wires, from left to right are:

• Black
• Brown
• Red
• Orange
• Yellow
• Green
• Blue
• White

Then Crimp and test. I got this information directly from Polycom for use with the Polycom Soundstation. This information was not easy to get. They originally told me they could not provide the information and I would have to buy a power adapter. This is not true, just trim the cable and follow the above instructions.