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Most audio inputs on the receiver require line level signals. Headphone jacks on laptops do not supply that signal level. You may have to direct the audio out on your laptop to supply a line level signal to the headphone jack if that is an option on the laptop.
I dont think the JACK is the problem, I suspect a bad headphone wire (intermittent) or an incorrect driver, headphone jacks in laptops are software controlled, (no mechanical switch inside) if you hear sound in both the headphones and the speakes it is a driver issue, try updating the driver, if the headphone wire is erratic it can fool the software that controlls the input and do crazy things also...
I don't understand what you want to record. Going from the PC Headphone jack to the PC Line IN might be unwise in order to prevent a feedback loop. External (non-PC) source and PC MIC might work but you would probably want to monitor it on headphones again because of possibe feedback.
Does your MIC work?
Right click the speaker icon again and select Adjust Audio Properties or open Control Panel and select Sounds & Audio Devices. Select the box to place the icon on the Taskbar for future use.
Right click on the little speaker icon in your Taskbar and select Open Volume Control, if it's there. From there you're on your own. I have a sound card so I don't know what you will see. Look around, there may be a bunch of audio outputs and inputs with Master and individual volume & balance controls plus one for your Mic. Make sure it's not muted.
I took the advice of one of your correspondents by connecting my Sony ICD-SX365 recorder to my iMac with a simple audio cable by inserting the output jack in the recorder's slot for headphones and the input jack in the iMac's slot for microphones. I used the freeware program Audacity to import the track onto the computer and Switch to convert the file to mp3.
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