IssueWhen you copy, fax, or scan an original, the resulting output contains vertical bands, lines, or streaks in one or more colors.When you print the original, the output is normal.
Figure 1: Sample output with vertical white or black lines
Figure 2: Sample output with vertical colored bands or lines
NOTE:
This
article does not apply to most PSC products, to the Photosmart C6100 or
C7200 series, or to the Photosmart Premium C309a and C309c
All-in-Ones.If you are using a PSC product other than the PSC 2400 or
2500 series All-in-Ones, go to
Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans
(c01887564) (in English).If you are using a Photosmart Premium C6100 or C7200 series All-in-One, go to
Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans
(c00899181) (in English). If you are using a Photosmart Premium C309a or C309c All-in-One, go to
Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans
(c01622189) (in English).
Solution one: Reset the All-in-One
If
there is static interference, or loose connections with the product,
this can result in bands or lines in the copy, fax, or scan output. To
resolve this issue, check the product connections and reset the product.
- Make sure the product is powered on, and then disconnect the power cord from the product.
- Disconnect the USB cable from the product, and then disconnect it from the computer.
- Reconnect the USB cable to the computer, and then reconnect it securely to the product.
- Disconnect the power cord from the wall outlet, and then reconnect it to the wall outlet.
- Reconnect the power cord to the product.
-
Press the Power button (
) to turn on the product.
-
If these steps resolved the issue
, you do not need to continue troubleshooting.
-
If the issue persists
, see the next solution.
Solution two: Clean the All-in-One and print a blank copy
If
the scanner glass or the white underside of the lid has fingerprints,
smudges, lint, dust, or other debris, this can slow performance and
affect copy and scan quality. To resolve this issue, clean the
All-in-One.
Before you begin, gather the following materials:
- Several clean, soft, lint-free cloths
- Mild glass cleaner
Step one: Clean the scanner glass and lid
-
Press the Power button (
) to turn off the product, and then disconnect the power cord from the product.
- Open the scanner lid.
Figure 3: Open the scanner lid
- Spray a clean, soft, lint-free cloth with mild glass cleaner.
- Wipe the scanner glass and the white underside of the scanner lid with the dampened cloth.
Figure 4: Scanner glass
Figure 5: Scanner lid
- Dry
the scanner glass thoroughly with a clean, dry cloth, or chamois to
prevent spotting, and then dry the white underside of the scanner lid.
- Close the scanner lid.
-
Reconnect the power cord to the back of the product, and then press the Power or Start button (
) to turn on the product.
Step two: Make a blank copy
- Remove any originals from the scanner glass.
- Load plain white paper in the input tray.
-
Press Start Copy Black
to make a blank copy.
If the copy is clean, there is no need to continue troubleshooting.If
the copy has vertical bands, lines, or streaks, there might be dust
inside the product, poor internal connections, or the product might be
damaged. See the next solution.
Solution three: Service the All-in-One
If you have completed all the steps listed above and are still experiencing a problem, service the product.
Causes
- Static interference
- Loose USB cable or power cord connection
- Fingerprints, smudges, lint, or dust on the scanner glass
- Dirt or debris on the scanner lid
- Scratched or damaged scanner glass
- Poor internal connections
- Dirt or debris inside the product
- Damaged or faulty scanner bulb or parts
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