HP Officejet J5780 All-In-One InkJet Printer Logo
Posted on Nov 02, 2009
Answered by a Fixya Expert

Trustworthy Expert Solutions

At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.

View Our Top Experts

Used refilled cartridges in HP All-in-One J5750. Even w/ a new, HP cartridge, it errors out too: "Cartridge on left (color) must be replaced." Now the printer doesn't work w/ any cartridges - new or refilled ones. I understand there is a reset necesarry. Does anyone know the reset sequence for the 5750? My printer worked fine w/ refills until recently. I suspect that one of HP's automatic updates detects "counterfeit" cartridges. Any suggestions? Thanks for any tips.

2 Answers

Rod Eslinger

Level 2:

An expert who has achieved level 2 by getting 100 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Legend:

An expert who has written 200 answers of more than 400 characters.

  • HP Expert 307 Answers
  • Posted on May 16, 2013
Rod Eslinger
HP Expert
Level 2:

An expert who has achieved level 2 by getting 100 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Legend:

An expert who has written 200 answers of more than 400 characters.

Joined: Mar 24, 2013
Answers
307
Questions
1
Helped
420059
Points
456

If the new (or refilled/reman/compatible) HP 74, 75, 74XL, or 75XL ink cartridge refuses to complete the printer alignment following cartridge installation, then the ink cartridge either has a connectivity issue with the flexible printed circuit cable (inside unit where cartridge mates with cable), rear cartridge contacts or cable contacts are dirty with ink residue, or the cartridge is suffering from marginal internal electrical performance.
These types of severe cartridge errors (i.e. refer to documentation / incompatible cartridges, print cartridge(s) problem, etc.) typically indicate the internal micro electronics of the HP 74/75 cartridge are damaged. The cartridges electrical wire runs at rear and lower side of the ink cartridge, are very delicate and are somewhat susceptible to ink attack over time, which can lead to premature failures. In addition, the older the cartridge the higher the chance of an internal micro electronics failure.
I suggest you first run a Tap 41 diagnostic test to check cartridges electrical health (this is a special forced service test; refer to Inkjet411 videos so you understand how to activate and read the HP OJ printer diagnostics print out).
http://inkjet411.retailinkjet.com/?page_id=544

Anonymous

Level 3:

An expert who has achieved level 3 by getting 1000 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Director Badge:

Uploaded 100 video answers.

  • Master 1,751 Answers
  • Posted on Apr 26, 2010
Anonymous
Master
Level 3:

An expert who has achieved level 3 by getting 1000 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Director Badge:

Uploaded 100 video answers.

Joined: Oct 22, 2009
Answers
1751
Questions
2
Helped
358970
Points
4943

Try cleaning with a wet towel the contacts in your printer
probably have ink on contacts and nan not read your cartridges
it is the metal pins ,the point that cartridges are getting in

Ad

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1helpful
2answers

My HP color Laserjet CP5225DN shows message: "Used Cartridge". How can I fix this?

It is telling you that a used cartridge is installed so that you know that the toner tracking system cannot guarantee exact remaining toner indications. The used cartridge message is not generated by a non-HP cartridge, Non HP cartridge will generate a different error.
1helpful
1answer

Have a Costco refill (74XL) for my J5750, that was working fine. got "cartridge on right needs replacing" message. took it to Costco and told the cartridge is almost 75% full. Is there a way to reset/

It could be possibly defective cartridge or it is not filled correctly, try replacing the cartridge and if that does not work, it could possibly be defective printer and you may have to recycle it.
0helpful
1answer

Printer says cartridge is out of ink but is practically new and hardly been used

Is it the original Hp catridge or you refilled it..???? you've replaced the black... so no problem with black.... color catridge would have dried... so remove th color catridge and wipe thi lower part gently with a wet cloth....!!!
3helpful
3answers

How to refill the cortrideg hp deskjet f4288.

Hi

the most important is to remove all
the air from the cartridge that has
left inside durring refilling that is why
professionals are using special machines
that refill in 0 air πρεσυρε using vaccum pump

you can check here a video on how to refill
with out any special equipment



Hope I had help you



">
2helpful
2answers

How do i refill my HP M1005 MFP Laser Printer toner cartridge?

You should not refill the cartridge...they are a one time use only in any HP laser printer. To use a refilled or refurbished cartridge either voids your warranty, and if you have a printing defect as the result of not using HP-branded toner or an refurbished cartridge HP will not be able to do anything for you...I used to work for one of their call centers doing printer support, and this was a common theme.

There are many places that may advertise that they refill the cartridges with HP-approved toner, but that is far from true. In order to keep your printer functioning properly, even though it may cost more, it is in your best interest to only use new HP cartridges in your unit.
1helpful
1answer

Error "remove and check color cartridge" after cartridge was refilled.

try cleaning the contacts opd the color cartridge 
with a wet towel 
if the problem is not solve return the cartridge in the shop you get it and ask them to replace it
0helpful
1answer

Error: Remove and replace color cartridge

Because the software inside the cartridge was not reset. They do not have the electronic equiptment to do that.  I believe you woudl have to refill the ink before you got the empty mesasage?
0helpful
1answer

"Remove and Check Color Cartridge" won't go away w/ new cartridge

Replaced with brand new HP cartridges. If either one (black or color) is a refilled cartridge, my machine has issues.
0helpful
1answer

Inkjet refills

hi,

as you are using a refilled cartridge, it is causing this problem. the thickness of ink in a hp genuine cartridge and a refilled cartridge varies. and also the refilled cartridge may make your printer faulty. so it is good to try with a new hp genuine ink cartridges.

thanks and regards
agnel
9helpful
3answers

HP Officejet 4215 All-In-One Error: Remove/Check Left Cartridge?

Apparently HP meant left cartridge when looking from the back of the printer. I replaced that one (B/W), problem went away. Sort of dumb...
Not finding what you are looking for?

626 views

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Cindy Wells

Level 3 Expert

6688 Answers

k24674

Level 3 Expert

8093 Answers

Grand Canyon Tech
Grand Canyon Tech

Level 3 Expert

3867 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...