Can't get my hp office jet pro 8500 to receive or send faxes. Husband lost the instruction manual.

Hello.
The Fax can only be received and printed from the unit.
If you have a 56k modem in your PC with a phone line input you can set up a fax through windows. Simply go to control panel, printers and faxes and follow the instructions to install a fax driver.
Then you can receive the fax directly to your PC without having to go through the HP Printer at all.
Regards GM

Hi,

Send a one page black and white text fax to 1-888-hpfaxme (1-888-473-2963).
When your fax is received by the HP Test Fax Service, It will generate a return fax to you within five minutes confirming that we received your fax. This verifies that you can both send and receive a fax with your fax machine.

Thank you for contacting FixYa Team


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uninstall drivers and reinstall drivers from hp.com's website:

http://h10025.www1.hp.com/ewfrf/wc/product?product=3752456&lc=en&cc=us&dlc=en&lang=en&cc=us

Note, there are 3 or 4 different versions of the office jet pro 8500.

Not yours? Then input the proper one, according to your documentation or stickers or box.

First, Connect the Phone line in Line 1 EXT at back of printer

Check the No. of Rings on your Answer machine.
If you have 4 Rings set on Answer machine then you need to set 6 Rings on the printer ( as simple 2 rings more than your Answer machine )
And you need to turn off ECM on the Printer setup

Press Setup button
Scroll till you find Fax Settings - Press OK
Choose Rings to Answer - Set it - 6 ( based on the Rings on Answer machine ) - Press OK
Check for ECM - Error Correction Mode - Press OK
Turn it OFF - Press OK
Check for Auto Answer option - Turn it ON too.

Try to receive Fax.. it should come thru.

Please open the URL and download the manual of HP Officejet Pro 8500. URL - http://h20195.www2.hp.com/v2/default.aspx?cc=us&lc=en&oid=3752454

on the printer itself --> press the setup button--> use the arrow keys on the printer and move to print report option --> press ok when you select print report--> Find out fax confirmation option and press ok --> turn it on.

If you do not find the Fax confirmation option under print report then find it under Tools option.

Press setup on printer --> press arrow key on printer and finid tools --> under that try to find the fax confirmation option.

once you switch on the fax confirmation option on the printer. every time you send a fax you will receive a fax confirmation also.

Try staples or home depot if they are still open otherwise you have to order it from HP or you could try the new egghead. HP's address is www.hp.com

You might try www.smpcshop.com many manuals for $9.95 each.

Are you loading the document upside down?

http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&dlc=en&cc=us&lang=en&product=391189&

here u can download manual...