Maytag Neptune FAV6800AW Top Load Washer Logo
Posted on Nov 01, 2009
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My maytag neptune TL fabric softener cup seems to be clogged, what do I do?

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  • Master 526 Answers
  • Posted on Nov 01, 2009
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Joined: Oct 21, 2009
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If your machine is a FAV6800AW/FAV9800AW see if this post will help you. Once the Fabric Softener top is removed you can flush the dispenser and run some pipe cleaners thru the exit ports to help remove gunk build up.

If there is a water flow issue into the Fabric Softener dispenser then further investigation may need to take place. I discuss how I would start the troubleshooting for that as a possible issue.

The Service Manual for reference use and care guide has some info

Rich


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Related Questions:

0helpful
1answer

I have no water to fabric softener dispenser I

Google Neptune TL Washer FAV6800AWW

You can get the FAV6800A/FAV9800A Service Manual and get into Service mode and turn on the Cold Water Inlet valve and the Fabric Softer dispenser valve and see if water flows to the Softer reservoir. You may need to replace the dispenser valve.

Pic below. Post in the other forum it's easier to work the issue at a true DIY forum.
0helpful
1answer

How do you remove the fabric softener insert?

See page 33 and 34 of the FAV6800A/FAV9800A Service Manual for Bleach/Softener Dispenser Removal.

The only place I know of to get the Service Manual is at a DIY appliance repair forum like this forum with the Sticky Neptune TL Washer FAV6800AWW

5th post down has a link to the FAV6800A/FAV9800A SM. Post in that forum if you need additional help and good luck.........D*ick

1helpful
1answer

Are you supposed to dilute the fabric softener with water before you put it in the dispenser.........I have a Neptune TL,

Yes it would help it from getting so gumed up, But its not as big of deal on a top loader as it is a front loader
0helpful
1answer

The part where I pour fabric softener in it seems to be clogged somehow. I cleaned it out and it seems to still be clogged is there any suggestions that you can give me?? Please help...thanks!!

Are you sure you have water flow to the reservoir?

Does it look like the Fabric Softener is diluted with water flow?

The Service Manual for reference. Sears Parts Direct for reference.
See page 33 of the Service Manual for Bleach/Softener Dispenser Removal but I don’t think that is your problem….Rich

See page 16 of the Service Manual to go into Board Output Test. Turn on the Fabric Softener Valve and see if you hear the solenoid hum then turn on the Cold water valve and see if the dispenser fills and flushes with cold water. If not then you need to begin troubleshooting at the dispenser valve. This valve can be seen on page 36 lower left side pic and top right side pic…..Rich
0helpful
1answer

Maytag neptune TL

The machine needs to cut you a break;

“”i have a maytag neptune TL and there are several things wrong with it...1. I can't wash small loads it will stop at the spin cycle and flash dc””

This issue is a clutch issue see this post to DIY the repair.

“”it will wash fine on regular loads until it comes to spin cycle again and it will stop and flash nf””

This one is a little confusing the “nf” error is a No water fill error code. Check these two post for support regarding water inlet restriction or valve not opening properly.

nf post nf post 2

“”my fabric softener dispenser will not let the softener out neither will the bleach dispenser””

See this fabric softer post for support. The fabric softener dispenser may be clogged or the water dispenser valves feeding both dispensers may not be operating properly. The Service Manual on page 16 “Board Output Test” will give you support to turn on the Fabric Softener Valve and Bleach valve. See if you hear the valves operate in Service Mode”

My method may seem a little confusion for viewing water flow to the dispensers. This issue could be associated to the nf error you are receiving, restricted water flow (inlet screen clog) or cold water valve not working properly.

Post back for any questions or possible support I can offer. I’m an owner like you not a repair person but I’m very comfortable working on this machine. Rich

0helpful
1answer

Softner cup is not draining completely on Maytag Neptune TL

Dot,
If your machine is a FAV6800AW/FAV9800AW See if this post will help you. Once the Fabric Softener top is removed you can flush the dispenser and run some pipe cleaners thru the exit ports to help remove some gunk. If there is a water flow issue into the Fabric Softener dispenser then further investigation may need to take place. I discuss how I would start the troubleshooting for that as a possible issue. Rich
3helpful
1answer

Fabric Softener doesn't empty

My husband just fixed ours after not seeing a solution on any other site. He pulled out the dispensing unit and pulled off the blue plastic piece on the top of the fabric softener and bleaching section. He then ran warm/hot water (not boiling hot) through the holes where the fabric softener is suppose to flow through. This cleaned out excess fabric softener that had coagulated in the elbow and blocked the flow of softener to the unit.
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