We have a canon imageclass mf5550 and are having printing/copying problems. The problem is that the paper will get jammed every time i print. In troubleshooting the problem, it seems as though it is only ever other time if I am "copying" by using the page by page image platform on the top (lifting the top and inserting a page one at a time). If i use the automatic feed on the top, it will jam because it is running two pages together and says that the image is too big. Also when I use it as a printer directly from my computer (usb) it jams every time. I have taken the tray out and back in, trying to see if the alignment is somehow off (cause it seems to be taking the paper out of the tray wrong). Can you help me in further troubleshooting this problem?
Upper middle part of paper demage when printing start and spoil all the middle printing of the paper.
The document feeder on this machine uses a separation and a feed roller ,the pad is on the bottom and the roller sits on top . in most cases the pad will be white if it is not it must be cleaned .use isopropyl alcohol. then clean the roller using water on a paper towel. On the tray issue if the paper is torn or nicked the sensor flag may be damaged if it is you will need a service call . if the paper is not nicked check to see if the default paper size has been programmed into the user settings on the copier [ read the owners man.] When you send a print to the printer go to printing preferences and check on the paper size being sent to the printer it must match the paper size loaded into the machine
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