The only solution I found to work with the SAME problem was to 1. turn the player off (if you can't press the power button, then hold the power and menu button at the same time and it will turn off) 2. turn the hold switch to the right. 3. press the on and rec buttons simultaneously 4. connect to the computer 5. when the 16 MB folder comes up, create a folder called 'sansa.fmt' and disconnect the usb cable. *warning! this will erase everything, but it's seriously the only solution i've found that works!
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