We have an avaya 6416D+M, we use a definity system. The user dropped his phone and now it will not ring more than about a half ring and then it goes straight to voice mail. He wasn't sure if he hit some buttons on his phone when re-connecting. I plugged another phone in it's place to rule out damage to the phone, this was an 8410d, and it does the same thing. I'm able to get to the avaya site manager but don't see anything different compared to another user using the 6416D+M phone. I'm puzzled.
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