It would be very unlikely that both elements went out at the same time. Is it possible that one element went out a long time again and went unnoticed?
Do this: Turn your oven on BROIL and the temperature up all the way and see if the top element begins heating.
Then turn it on COOK and see if the bottom element comes on.
If both elements fail to work then your problem may be in the selector or thermostat control. You may also have a wire that has come loose (or burned loose).
If you are comfortable working with electricity, you can turn the circuit breaker off and remove the controls for testing. Also, verify that all the wires are properly attached.
If you are not comfortable, have a service technician check it out immediately. It scares me that there may be a loose wire behind the control panel!
If one of the elements worked and one did not then the problem is "most likely" a bad element. Turn off the circuit breaker to your oven and make sure all the knobs are off on the oven and you can remove the element and take it to a parts store for replacement.
It is easy to remove. Take out the wire shelves and unscrew the screws where the element goes into the back of the cooking cabinet. There will be some wires attached which should pull off.
Good Luck!
SOURCE: Top oven will not heat up
JKP55 The top oven would not heat. Got it fixed for $261.00 with tax. The bake element in the upper oven was bad. My oven unit is 14 years old.
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