The following link explains how to access the drain pump on a Whirlpool Duet front loader and clean it:
http://www.fixya.com/support/r385845-checking_drain_pump_in_whirlpool_duet
If you are experiencing problems with the washer draining and/or reocurring error codes of "F02", "SUD", or "F21", these are all indications of a drainage problem.
It does not take much to cause irreparable damage to the drain pump. If these preliminary measures do not correct the problem, you will need to replace the drain pump. Since any error codes are associated with drain times that exceed 8 minutes, if the pump is damaged in any way, these error codes will continue to occur until the pump is replaced.
NOTE: Double check the electrical connections to the pump, as well, by unplugging it and reseating it.
Read through the link provided and let me know if you have any questions. I hope this helps you.
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