When we send fax or copy it comes out black , can recieve faxes and print off fine .? hplaser jet 3050

Hi,

Follow the steps below to enable the Fax confirmation on Sent and recieved.

On the printer :

1. Press Setup ( ).
2. Press the right arrow button ( ) to select Print Report , and then press OK .
3. Press the right arrow button ( ) to select one of the following options:
   • On Fax Send: Print a confirmation page every time you send a fax.
   • On Fax Receive: Print a confirmation page every time you receive a fax.
   • Send & Receive: Print a confirmation page every time you send or receive a fax.
4. Press OK .

Thank you for contacting FixYa


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WHEN WE SEND OUT A FAX NOTHING PRINTS ON THE RECEIVING END. WE HAVE TRIED SENDING IT BOTH FACE UP AND FACE DOWN. WHAT IS WRONG?

The scanner in your FAX is nothing working -- i.e., "100%-black" or "100%-white", and so what is transmitted is what the scanner has scanned, improperly.

do a quick check on 2 things.
- Copy a document(put a printed page on document feeder and press Copy button) , has the Copy come ok? if copy is also blank that means toner/ink problem, needs to be replaced.

- check with your Fax receive Print settings. is any setting of econo mode/ contrast/brightness Off the track? If found any of such issue then Reset it or put it on average (middle).

Hope this will put your Brother on the track

Well it was fixed after I called our telephonecompany.
They told us last Thursday that the lina was ok, but yesterday I talked to a extremely competent callcenteragent and he could confirm the problem lay in the connection.
So, it wasn't a problem wit the JX200 after all.

If you make a copy and it is black, either the ccd (reader is bad or the lamp is out) either is the end. Take it back to staples if you can.
Make sure you unplug it for about 1 hour and plug back in and try a copy.

i can not recieve faxes. It use to work fine. I can send them out, but not receive.

if the copy comes out black and/or sends black the Contact Image Sensor in the scanner may be needed.
Hope that helps...

in this situation i advice you to refil ink jet because ink consumption depends on the size of black area in the document and high black area will absorb the ink.

It sound like your machine is receiving but as soon as it tries to prints the fax it has this problem.

Rewind the ink ribbon so it is nice and tight in the housing. Clean the black roller above it with some cleaning alcohol or equivalent (nothing too harsh).

See how that goes if you are still having problems replace the whole cartridge (not the refills) PC-401.