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TAPE IS STUCK IN THE DRIVE! TRIED EJECTING USING THE BACKUP PROGRAM AND BY MANUALLY PRESSING THE EJECT BUTTON BUT THE TAPE IS STILL IN THE DRIVE AND WON'T POP OUT!
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Press and hold the [EJECT] button on the unit while plugging in the power cord. You can also try on the remote control to press [Drive Select] to select VHS drive and then press and hold for more then 3 seconds the [STOP] button.
For that you can try to press and hold the eject buttonfor 30 seconds if the tape doesn't came out then reflash the drive firmware revision. After all that is the issue persists you can try to: manually remove the tape by removing the top cover Locate recessed thumb
wheel Rotate thumb wheel
counter-clockwise until you feel resistance. Wheel may spring back when you
release it. This is OK. Locate hole in bottom of
drive. Insert #10 Torx driver and rotate clockwise until tape
ejects. If there is a lot of tape on the take up reel, this could take some
time. Rotate thumb wheel
clockwise to eject the tape.
I would suggest sending it to www.tape-drive-repair.com for them to fix as once the tape has been removed you will still probably have the original fault that caused the tape to get stuck.
If you do try and remove the tape yourself be extremely careful as those drives are very easy to break the load mech and tape leader assy if you dont know exactly how to remove them.
Bear in mind the tape may not actually be stuck though!
Try powering off and on the loader with it disconnected from the server just in case it is your backup software not letting the drive eject the media as this is a common issue (where the software tells the drive it is using the tape (or hasnt finished with it) and stops the eject button from accidental operation)
I highly recommend that you contact Certance for assistance. Tape drives are expensive and you don't want to risk damaging it.
If you are feeling brave you could see if you can manually eject the tape.
Remove the tape drive from the chassis and look for a manual rewind screw on the bottom or back of the drive. This is provided on some drives to allow you to manually wind the tape back into the cartrige and eject it.
Same problem with Backup Exec 10d and Superloader 3 LTO-3.
This is not my first problem with this Superloader. I think it is garbage and will likely be in the garbage very soon. Very expensive garbage unfortunately.
I had the same problem and tried for ages (even tried forcing the door open thinking I could just tape it shut) without luck.
Then my very clever wonderful husband had a go (I know i'm crawling and yes my knees hurt).
Any way to the relevant bit. If you hold the eject button down and at the same time slide a knife or similar object round the edge of the door where the screw is near where it says photo/select you'll find that the door opens as this is an override mechanism.
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