On the BlackBerry smartphone, the following error message appears after pressing the Mute button, accessing an application, or performing a hard reset:
523 app. error. Reset.
To resolve this issue, first perform a hard reset.
A hard reset involves physically removing the battery from the smartphone and then reinserting it. To perform a hard reset, complete the following steps:
1) Remove the battery cover from the back of the BlackBerry smartphone.
2) Remove the battery, and then reinsert it after a few seconds.
3) Replace the battery cover.
If this does not resolve the issue, the BlackBerry® Device Software must be re-installed.
Before proceeding, make sure that the latest version of BlackBerry Device Software is installed on the desktop computer by completing the following steps:
To perform a clean installation of the BlackBerry Device Software using BlackBerry Desktop Manager 4.5 to 5.0, perform the following steps:
Warning: The following procedure will delete either all data, or all data and applications on the BlackBerry smartphone. Back up the BlackBerry smartphone data before proceeding.
To perform a clean installation of the BlackBerry Device Software using BlackBerry Desktop Manager 4.1 to 4.3, complete the steps 1-5 above and then proceed with the following:
The BlackBerry smartphone will not show a Connected state in the BlackBerry® Desktop Manager. Proceed to open and run the application loader tool.
If BlackBerry Desktop Manager cannot connect to the BlackBerry smartphone, perform the following steps:
Blackberry 8220 app erro
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