It will not spin enough to get the clothes dry or get all of the softner out of the holder. The clothes are too wet and it seems to spin off balance even though I rearrange the clothes constantly. How do I get the front panel off to look and make sure there is nothing between the drum and the side? Thank you.

drain or drain pipes blocked
bearings gone

You may have One wet heavy item (one sweatshirt or one bath towel) that is not evenly dispersed within the wash tub, and this will prevent the machine from reaching and completing the spin cycle.

You don't have to fill too much the washer, leave 1/4 of the cylinder free (if it's a front load washer) or check the maximum level for the top-load washer.
Be careful not to compress the clothes.
The weight that the washer can manage is the weight of the WET clothes.

More technically: the washer need to balance the drum before to spin-dry and for this it needs some free room in the drum. There is a sensor that check that there isn't too much vibrations during the spin-dry, otherwise it stops!

If your towels are coming out the dryest it is probably a problem with it being off balance. Did you make sure that the clothes are even placed in the washer. If you have a bunch of heavy stuff on one side and light stuff on the other side it could cause the same problem.

Make sure that the load is properly balanced, if the load is heavy like a bunch of towels or out of balance it will not allow the machine to spin fast enough to extract the water

If the washer doesn't reach its proper spin speed, the clothes may be too wet at the end of a cycle. Check to be sure the load is properly balanced and run a spin cycle again. If the clothes are still wet, you may have a worn or loose belt (Maytag®), a worn clutch (GE®/Hotpoint®), or a worn motor pulley or tub bearing. Replace the applicable component.

These washers use very little water. (about 2 inches in the bottom of the wash tub) The actual amount used will vary based on the volume of clothes and the type. (snythetic clothes do not absorb much water, but put in a load of cotton towels, for example, and the clothes absorb the water, causing the water level to drop, and the machine will add more water to return the level to the set point, which usually takes a several short fills, over a couple minutes)
To see that the clothes are indeed wet, just pause the machine a few minutes into the cycle. The door will unlock, and you can feel how wet they are. When the cycle completes, these machines spin so much faster (about twice as fast as most top loading machines) that the clothes feel very dry. (thus reduced drying time, and additional energy savings) Because of the lower water usage (about 12 gallons vs. about 45 for a top loader) make sure you only use 1 to 2 (max) tablespoons of HE detergent per cycle, and only 1 teaspoon of fabric softner if you use it. (don't use fabric softner on towels) Using too much addatives will cause odor issues, and possible performance issues.

Clogged water pump. Not draing fast enough. If this is helpful, please post as such.

you have to check your dyer vent hose and vent pipe to outside for any restrictions. #1 problem for extented drying time. it like having a backed up sink

This sounds like a motor control board is faulty. Please load a couple of towels in the machine run it. Watch the machine as it goes through its' cycles.

1. Do the towels tumble when the machine is washing ?
2. When it begins to spin, does it spin one way at a fast pace or does it spin one way and then the other ?

Answering these two questions will help in troubleshooting your problem.