I have the same fax model (Brother 1020e) and have recently moved house, my fax was working perfectly before but I cannot send or receive faxes. I can accept incoming calls and make outgoing calls! I have checked the fax set up and everything is okay - BT are telling me there is nothing wrong with the line - I'm tearing my hair out!!
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Thank you, I did check and the cable is already plugged in to the line port
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