Webroot Spy Sweeper (spysweeper) for PC Logo
Posted on Oct 24, 2009
Answered by a Fixya Expert

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New gateway with Webroot installed. Windows 7 says webroot is not compatible and I need to download a driver. Where do I find the driver?

1 Answer

Anonymous

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  • Master 403 Answers
  • Posted on Oct 25, 2009
Anonymous
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Joined: Sep 24, 2009
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You can go to this link below for support with your software.

http://www.webroot.com/En_US/support.html

OR

Go to link below to download the latest version and more. You may also need to download the WinRAR program which you can also get at this site. This program puts the files back together. Make sure you make a directory just for these files and when you save place them into this
directory.

You will also need this free download at BitTorrent at below link.

http://www.bittorrent.com/?client=bittorrent6200

After you download the program use bittorrent to completely download the full program from the file you saved. Once this is done it might not need to be pieced together but if it does use WinRAR for that.

Hope this helps, let me know if I can help you with anything else. It would be very kind of you if this does work for you to please rate me or leave a short note. I would really appreciate it. Thank you for your time.
JimmyC

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1answer

Spy Sweeper purchased in July, 2009 will not work with Windows 7.

Ms Mason,

With Windows 7 there comes an improved Compatibility feature which allows you to run programs apparently not functional in Windows 7. In order to do this, please install the program as usual, making sure to tell the installation program to install a desktop icon. When it is finished, right click on the icon and select properties. The next window has a tab called compatibility. Click this tab and select Run program in... and select Windows Vista or Windows XP SP3 (either should work). I would also set it to run as administrator. See graphic below.

72f5458.png
If the program wont install at all, than explore the CD and do the same process with the "setup.exe" program on the CD.

Good Luck,

NOLA Tech

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Webroot 6.1 Antivirus/SpySweeper won't open after install

Dear User,

Though Webroot 6.1 Antivirus works fine on Windows 7, but its Spyweeper (anti spywear), is not seems to be compatible with Windows 7.

You can look for the version of webrrot that is fully compatible with windows 7.
OR
You can go to the free versions of Antivirus availables for Windows 7 (as AVG Free).

Thanks
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Installed webroot not compatiblewith windows 7

the antivirus that u installed is stoping some critical windows files getting loaded...as it sees these DLL files/exe files as potential trojens/virus....the same issue is with Avira Antivirus....try useing Mcafee or AVG AV...they r good free AVs....
to get ur desktop....when u boot press F8 and if get to the option screen...chose Safe mode to load windows...if u get to work in Safe mode.....uninstall the Webroot AV...and run a chkdsk in DOS prompt...
to go to dos prompt...do this
Start / Run / type cmd there in the box...in the balck screen....go to c:\
type cd windows
type chkdsk
after chkdsk is complete shut down and restart...
this should fix...
then install AVG or Mcafee
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Webroot does not work with Win 7. Every update

Hello

Thank you for using
FixYa for your problem


What version are you running, Ver 6.1 is wins7 compatible

Please rate our solutions and if you still have problems please call back for more ideas to help you

Thanks
Richard Scott
Technical Support
New Zealand
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I need driver update for my Webroot Spy Sweeper with Antivirus to make it work with Windows 7. I can't find where to get them on your site?

The driver isn't the problem, your version of the Webroot is - it's incompatible to Win 7.
Get the new version  http://www.webroot.com/En_US/consumer-products-antivirus.html?WRSID=3d790ba983c5fccf5b52599947ae46cb
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I need drivers for webroot internet on windows 7 on a sony 64 bit

You need to contact webroot to get this kind of stuff. It's their program and it might not be compatible with Win 7 64-bit.
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3answers

Driver blockt work due to compatibility issues.

A user can uninstall the Windows Vista update that is causing this issue. Once the update is uninstalled you will need to wait until Microsoft has released a fix for this issue. Otherwise, a Windows Vista update may cause this problem to occur again if Microsoft has not pushed a fix yet.
To uninstall the conflicting update, do the following:
1. Click Start
2. Click Control Panel
3. Click Programs and Features
4. Choose View installed updates
5. Select "Update for Microsoft Windows (KB943302)
6. Click Uninstall
7. Restart your computer and the update should be uninstalled
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