Question about GE (PSS26MSRSS) Side by Side Refrigerator

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Every few weeks the ice in my freezer melts. It

Every few weeks the ice in my freezer melts. It appears there is a problem with my defrost cycle. What could it be?

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  • nordygirl765 Oct 24, 2009

    The ice cubes melt into a 8x8 pan we have put under the ice maker. Last night we went to bed and the ice was frozen. This morning we realized the pan was full of water. The melted ice has dripped onto food packages and begun to reform ice. There is very little seal on the freezer door. The freezer is not making any noises now, but I have hear louder than usual noises in the past. There are 2 non movable vents high and low in the freezer. We have oticed things in the bottom drawer of the refrigerator have froze.

  • gdoliver Oct 30, 2009

    i have the same problem with my ge side by side. the model is PSH25sgsa. thinking it is related to control board at this point.

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You will need to remove the bottom freezer crisper and check the defrost drain , to see if it is iced over . If so , then use a hairdryer to melt the ice ( hot water also helps ) . When you see the drain , ( could be obvious obstruction from plastic ) , use a small hose inserted into the hole , to blow thru , to remove any unseen debris blockage .
You may have to remove the rear inside freezer panel to access this drain , depending on your model number . So make sure the drainhole is open. When it happened to mine this was the problem.

Posted on Oct 24, 2009

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Do you mean ice cubes melting or ice build-up on product or back wall ? Is the refrigerator side always very cold or does it also go through up & down temp every few weeks ?
1st, try reducing the air flow between freez & frig compartments either by changing temp settings or opening/closing the port door (if equiped) in the wall between frig & freez; htis port may be at top or at bottom of wall.
2nd, does the fan motor in the freez section make noise or occational noise ? Thid would indicate that it is notmoving at full speed and the air movement is slow----thus causing colder/warmer periods.
3rd, check the coil (condensor coil) under the frig; if it is loaded with dust and dirt then the frig cannot get rid of the heat build-up and you'll have these temp variation periods, also you are wasting electricity with a dirty coil. Good luck, Macgivor

Posted on Oct 24, 2009

  • macgivor Oct 25, 2009

    You pose an additional piece of the puzzle when you say the door gasket (seal) is very poor; wasting energy and causing unit to try and keep-up with the cold requirements.

    Is this summertime only or throughout the year problem? Also, you do not say if there is sweat on the outside around the door openings. Your stating the problem re-occurs every few weeks is also puzzling since this aspect does not fit too well most problems associated with freezers or defrost system malfunctions. Maybe you really need a professional to personally view your unit and diagnose it. Pay for the service visit, but fix the problem yourself.

    hope this final prognosis gets you results. Sincerely, Macgivor

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