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Yes that's a nappy carpet verses long brushes, plus awesome suction. If you have a trigger to relieve suction a bit you will just have to nurse it. One direction of nap is always easier than the other. Eventually your Dyson will suck yourcarpet up, making it thinner, and the engine will tire and those long brushes will wear down and it will be just right
It might be that the new rug has a backing that is not as stiff a the other rugs which can cause a rug to bunch up making it hard to push the vacuum forward.
I'm sorry to hear you're having difficulty using your DC25 on this particular new area rug. As you've confirmed the vacuum works as normal on other rugs and hard floors, it doesn't sound like there's a fault with the vacuum itself.
As lightweight area rugs are not fixed to the floor, it's possible for the rug to lift and seal against the soleplate of the cleaner head, due to your DC25's powerful suction. As this will reduce the amount of airflow entering the cleaner head, you may need to use more push force than usual when vacuuming this type of flooring.
We would encourage you to check directly with the rug manufacturer, as they'll be best placed to provide information on correctly caring for this particular floor type.
If you'd like to discuss the issue you're experiencing with our experts, you're welcome to call us directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
You need to call Dyson. We had the same problem with 2 of them! When we installed new carpet, the newer machine was literally impossible to push. Long story short, they advised us to remove all of the gaskets on both heads. Their better now, but I question the quality of a product which has to have parts removed in order to function. Also, I suspect that those gaskets kept dust from being introduced into the interior of my home. I doubt that I'll ever own another when these 2 die. . .
I'm sorry to hear you're having difficulties with your DC17. It might help to check the cleaner head is free of blockages, and that the internal hose is not damaged. You can do this by following the steps shown in our online support guide:
You might also find the video below useful when checking the cleaner head.
If this doesn't resolve the issue, please give us a call free on 1-866-693-9766, or email us at [email protected] so we can provide further assistance.
Check the axles of the wheels for debris accumulation. Also, make sure the height is set for the type of carpet that you have. Try pushing the machine on a bare floor--is it hard to move there also? Hope this helps!
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