Scan to computer function doesn't work. All

Which driver set did you install? Did you install the HP basic drivers, the full software or the Windows XP built-in driver? The Windows OS driver usually only is the printer driver.

If you connected the USB cable before installing the HP software, you will get the OS drivers. Disconnect the USB cable and then uninstall the printer driver. (Start > Control Panel > Printers and Devices. Then right click on the printer and select Remove Device.)

Install the HP software. If you want to launch a scan from the all-in-one's front panel button, install the full software.

Next open the scan software on your computer. (This is the HP Solutions Center for most models if you use the full software.) Attempt to launch a scan from the software. Adjust the resolution and other settings as needed. Then use those settings to adjust the destinations for the front panel buttons in the software. (Settings > Scan Settings > Button Settings)

If this doesn't work, try a different USB cable, a different USB port on your computer and a direct connection (if you are using a USB hub). Scanners require bi-directional communication with the computer and may fail when the printer works due to a minor cable issue. If you have the printer connected to a router or similar device to turn it into a network printer, again the scanner will not work. Again the direct connection to the computer is needed.

If you are still having trouble, can you use the all-in-one's copy function? If not, do you have any error messages? If the scanner mechanism isn't moving, the unit probably needs service. (This model doesn't have a scanner lock to protect the mechanism in transit.)

I hope this helps.

Cindy Wells

Issue The error message 'An error occurred while communicating with scanning device' appears on the computer running Windows XP.This error occurs while using the HP scanning software. If the error message appears on the computer while scanning from a networked product, click here to troubleshoot scanner communication errors for the networked product (c00897542) (in English). This document does not cover the communication error message on networked products. Solution Beforeproceeding with the solutions in this document, use the product to makea copy in order to make sure that the hardware is functioning correctly. Ifthe copy function does not work, this document will not help resolvethe issue. Search the HP Web site for a document covering the errormessage that appears on the computer while copying. Ifthe copy function works, try each of the following solutions in theorder presented. After completing the steps for each solution, test theproduct. If the product still does not work, then proceed to the nextsolution.
NOTE: Someof the following solutions require that the computer be restarted.Consider printing this page or creating a bookmark to it, so that itcan be referenced after restarting the computer. Solution one: Restart the All-in-One and the computer Follow these steps to restart the product and the computer.
NOTE: Make sure that the product is connected directly to an electrical outlet and not through a surge protector or power strip.

1. Turn the power to the computer off.
2. Press the power button () to turn off the product.
3. Wait 10 seconds.
4. Restart the computer.
5. Press the power button () to turn the product back on.
6. When the computer restarts, try the scan again.

• If these steps resolved the issue, you do not need to continue troubleshooting.
• If the issue persists, continue to the next solution.

If the keyboard has a round purple connector, power down the computer then unplug and then plug in the keyboard. Power on the computer. If it works your done if it doesn't replace the keyboard. If this is a USB keyboard, with the computer on, unplug and plug in the keyboard if it works great, if it still isn't working replace the keyboard. NOTE if this is a multi functional keyboard (special keys at the top) make sure you install the driver and any software associated with the keyboard.

Check OS support, un install the drivers & install again with original CD which came along with the printer.

Go to Control panel = Uninstall program = remove Canon Mp470 driver... after completing = re-install the programme again.. while installing program you must select "Easy install" thanks...

Hi there,
On OCR software we can only scan a full text documents. Document that doesn't have any line, image, graphic. Try to scan a full text document and check if that will work.
Hope this helps. Rate if it works. Thanks

Hi there!
If you just upgraded your operating system. What you can do is to reinstall the full driver & software package using the CD. You can also install Scansoft Paperport which is a software bundled with brother that you can also use for scanning. Reinstalling everything from the CD should do the trick.
Hope this helps. Please rate if it worked Thanks!

Hello,

All support for the F380 AIO-printer is on next site:
http://h10025.www1.hp.com/ewfrf/wc/product?product=1128296&lc=en&cc=us&dlc=en&lang=en&cc=us
Scan function might be not working, having no scan software installed.
1. Download software plus updates for your printer.
On the support page select:
Software & Driver Downloads
Operating System
> Download the Full Feature Software: this should contain software for
both printer and scan functions, to a location on the computer
> Download updates, to a location on the computer
2. Detach the printer from the computer: take out the USB cable.
3. Uninstall the software for the F380.
4. Install the full feature software plus updates for the printer.
5. Do not connect the printer until installation has finished or only when a message shows up, during installation, to power up the printer and connect the USB cable.

HP website.

Well if you are able to copy from your printer,it suggests that the hardware is perfectly fine.Its just an issue with the software.May be you are using an old software that is not compatible with the new operating system of your computer.If this is not the problem then try uninstalling and then reinstalling the software.And mind that when to uninstall the software do it completely from the registry,program files as well as add/remove programs.If you want any further support, an online technician from techbuddies can help you for free.For this log on to http://tinyurl.com/m7ghqz