SanDisk Sansa e260 MP3 Player Logo
Posted on Oct 22, 2009
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I hav a sansa e260 player it was working just fine until recently the screen is just blank and only the ring glows .my pc doesnt recognize the device please help

1 Answer

Joe Negus

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  • SanDisk Expert 652 Answers
  • Posted on Nov 02, 2009
Joe Negus
SanDisk Expert
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Joined: May 06, 2008
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Download the converter after you run the link below ....Put check next to converter/firmware update/Manual download...Go to your start menu programs go to sansa choose Sansa updater follow instructions.......(http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe) here is the link After installation connect your sansa......
Also make sure you are connected to a 2.0 usb the back of the computer is best (the motherboardi hav a sansa e260 player it was working just fine - 2.gif).... USB mode located on the sansa if asked to change to MSC goto menu press enter scroll to settings press enter scroll to usb mode press enter scroll to msc press enter press menu.....Connect should auto start sansa software..... Sansa software/driver Updates firmware follow instructions Downloads manual Downloads converter

Set sansa to recovery mode, Start the updater plug the sansa into the computer, unplug when told sansa, should restart (Lock sansa press and hold rec and menu until recovery begins)
Reset All
NOTE: THIS IS AN ADVANCED OPERATION AND RESTORES ALL SETTINGS
TO THE FACTORY DEFAULTS. NORMAL USERS ARE NOT RECOMMENDED
TO PERFORM THIS OPERATION!
If your device freezes up press the Menu button and hold for 15 seconds.
This is like a power down of the device. Once you perform the reset, the adjustments you made during last operation
will be gone.....
Go to my computer click on folder scroll to sansa and open the media folder and open each sub folder and delete manually then delete the folders Right click on your sansa then format a couple of times hope this works

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