Question about Singer CE-100 Futura Computerized Sewing Machine

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When I try to open the futura program a pop up box continues to say check that USB cable is attached and machine is turned on. I tried two different USB Cables and turned the machine on. However the same message continues to pop up. Is there a solution?

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My computer is extremely touchy when I use my usb cable to attach to my machine. I have to use the SAME usb port that I used when the driver was installed or else it will not recognize that my machine is plugged in. Basically it is telling you it cannot find your machine. Reinstall the driver and mark which usb port you used to install the machine.
Also, in order to open the futura software, your machine must be powered on and connected via USB cable before you attempt to open the software on your computer.

Posted on Oct 20, 2009

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Communication problem (and appearance of "USB connection error..." message specifically) is not obligatory related with the driver. Just launch troubleshooting utility and send generated report to futura-support.

Posted on Oct 22, 2009

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1 Answer

I have a Singer Futura Quartet and when I try to use the embroidery function I get an error message that says my machine is not turned on or the cable needs to be connected. everything is connected


If your computer indicates that there's no USB connection to the machine, and therefore the Futura program refuses to start, there are several possibilities. The most likely is your cable is bad, although I have had USB cables that worked fine elsewhere, but didn't on the machine. Try switching the cable you're using with your printer cable.

Sometimes if you originally installed it using one USB port, it doesn't want to work if another port is used. Although I have not had that problem on this line of Futuras, others have. Try switching the port you're using.

Another possibility is the USB plug on the machine doesn't "seat" very well. That's true of all the Futuras. Make sure that the plug is sitting squarely in the machine. Personally, I tape the plug in using masking tape, then plug and unplug it from the computer side.

Sep 28, 2016 | Singer Sewing Machines

1 Answer

Software wont open for Singer Futura XL400


Before any Singer Futura embroidery software will open, your machine must be on and connected by USB cable to the PC. It serves as a dongle. Many high-end programs require that a USB plug called a dongle be inserted before their program will open; connecting the PC serves as a substitute for that.

Jun 29, 2014 | Singer CE350

2 Answers

Trying to use my futura ce-200. original software hangs on Win7 machine, updated software just says: entry point not found... the procedure entry point splash textcolor@@yaxk@z could not be located in


http://www.futura-support.com/products/ce-200/software

Make sure you downloaded the correct update. Reinstall the original software. Now right click on the program file (.exe) file in the software folder (prob on c:, folder called Futura **). Mine is different than yours...so end of file will be different, so I put ** instead). After you open the file folder...right click on the program file & choose properties; choose Compatibility; Check the run as box (mine is set to winXP 2); and check the run as administrator box.
Try opening the program...if it opens...you can then do the update install.

May 15, 2014 | Singer CE-200 Quantum Futura Computerized...

1 Answer

Futura software says machine isnt connected


Go to the Singer website and down load the driver for your machine.

Mar 30, 2013 | Singer CE-200 Quantum Futura Computerized...

1 Answer

Singer futura ce200 usb cable not connected


IF YOUR WINDOWS 7 UPDATED TO 64 BIT, THE SOFTWARE WONT WORK ANYMORE

Dec 31, 2012 | Singer CE-200 Quantum Futura Computerized...

1 Answer

My computer will not open up futura. it says connection error. everything is connected?


Make sure you have the USB cable plugged into the BACK of your computer, not the front or a USB hub. If it's a laptop, keep trying different ports. The USB for this machine needs more power than the other ports offer (12 V), something Singer doesn't tell you, and probably doesn't even now.

Best of luck!

Apr 22, 2011 | Singer CE-100 Futura Computerized Sewing...

1 Answer

Hello im trying to install my singer futura in my laptop is a windows vista and when it reachs the 100% it just stops and i try to open the futura program and it saids that the machine is off or the usb is...


Make sure you're plugging the USB cable from the machine intoa USB port in the BACK of your computer, not one of the front ports or a porton a USB hub. The cable and machine need more power than most of those portsprovide, a technical detail that Singer doesn't realize. Good luck!

Apr 01, 2011 | Singer CE-200 Quantum Futura Computerized...

2 Answers

COMPUTER CRASHED I NEED TO RELOAD CD BUT I DONT HAVE ACCESS CODE


There are now several versions of the basic Futura software and AutoPunch available on the market. The most current is version 1.0.0.2. To determine what version of either software you have, you will find this information around the inside rim of the CD at approximately 4 o'clock. Before loading any of the Options into your computer, check the version and then follow the steps below. The following steps will update your software so that you will now have the latest 1.0.0.2 version of the basic program and all options.

To load base software 1.0.0.0 with AutoPunch 1.0.0.0 or base software 1.0.0.1 with Autopunch 1.0.0.1

  • You must use bobbin part number 085128. This bobbin is specifically designed for the Futura CE-100 and CE-200.
  • Load Base software (have machine set-up for embroidery with USB connected to both machine and computer - machine turned OFF)
  • Turn on Futura machine and double left click on Futura icon to open program
  • Close program and turn off the machine
  • Install Autopunch and leave the CD in the tray
  • Download appropriate update for Windows Version from the Futura-Support.com updates and save to desktop
  • Double left click on the desktop download icon to install update
  • Turn on Futura machine and double left click on Futura icon to open program
  • Type in the Access code from Autopunch jewel case and then left click on the check mark to open program

To load base software 1.0.0.0 with AutoPunch 1.0.0.1 or base software 1.0.0.1 with Autopunch 1.0.0.0

  • Load Base software (have machine set-up for embroidery with USB connected to both machine and computer - machine turned OFF)
  • Turn on Futura machine and double left click on Futura icon to open program
  • Close program and turn off the machine
  • Install Autopunch and leave the CD in the tray
  • Download appropriate update for Windows Version from the Futura-Support.com updates and save to desktop
  • Double left click on the desktop download icon to install update
  • Turn on Futura machine and double left click on Futura icon to open program
  • Type in the Access code from Autopunch jewel case and then left click on the check mark to open program

To load base software 1.0.0.0 or 1.0.0.1 with Autopunch 1.0.0.2

  • Load Base software (have machine set-up for embroidery with USB connected to both machine and computer- machine turned OFF)
  • Turn on Futura machine and double left click on Futura icon to open program
  • Close software and turn off machine
  • Download appropriate update for Windows Version from the Futura-Support.com updates and save to desktop
  • Double left click on the desktop download icon to install update
  • Install Autopunch using Installation Wizard - leave CD in tray
  • Turn on Futura machine and double left click to open program
  • Type in Access Code from Autopunch jewel case and then left click on check mark to open program

To load base software 1.0.0.2 with Autopunch 1.0.0.0 or 1.0.0.1

  • Load Base software (have machine set-up for embroidery with USB connected to both machine and computer- machine turned OFF)
  • Turn on Futura machine and double left click on Futura icon to open program
  • Close program and turn off machine
  • Place Autopunch CD in tray but CANCEL Installation Wizard
  • Download appropriate update for Windows Version from the Futura-Support.com updates and save to desktop
  • Double left click on the desktop download icon to install update
  • Turn on Futura Machine and double left click to open the program
  • Type in Access Code from Autopunch jewel case and then left click on check mark to open program

To load base software 1.0.0.1 with Autopunch 1.0.0.1 with Hyperfont 1.0.0.2 or Photo Stitch 1.0.0.2

  • Load Base software (have the machine set-up for embroidery with USB connected to both machine and computer - machine turned OFF)
  • Turn on Futura machine and double left click on Futura icon to open program
  • Close program and then turn off the machine
  • Install the Autopunch program and leave the CD in the tray
  • Turn on Futura machine and double left click on Futura icon to open program
  • Type in the Access code from Autopunch jewel case and then left click on the check mark to open program*
  • Close program and then turn off the machine
  • Download appropriate update for Windows version from the Futura-Support.com updates and save to desktop
  • Double left click on the desktop icon to install update
  • Turn on Futura machine and double left click on Futura icon to open program
  • Close program and then turn off the machine
  • Install HyperFont program - leave CD in tray
  • Turn on Futura machine and double left click to open program
  • Type in Access Code from HyperFont jewel case and then left click on check mark to open program*
  • Close program and then turn off the machine
  • Install PhotoStitch program - leave CD in tray
  • Turn on Futura machine and double left click to open program
  • Type in Access Code from PhotoStitch jewel case and then left click on check mark to open program*

* Must open the program after installing each Option with CD in tray and type in Access Code before installing next Option.

To load base software 1.0.0.2 and adding all Options - Hyperfont 1.0.0.2, PhotoStitch 1.0.0.2, Autopunch 1.0.0.2 and Cross Stitch 1.0.0.1

  • Install Base software (have machine set-up for embroidery with USB connected to both the machine and computer- machine turned OFF)
  • Turn on Futura machine and double left click on Futura icon to open program
  • Close program and then turn off machine
  • Install Autopunch program and leave the CD in the tray
  • Turn on Futura machine and double left click on Futura icon to open program
  • Type in Access Code from AutoPunch jewel case and then left click on check mark*
  • Close program and turn off machine
  • Install Hyperfont program and leave the CD in the tray
  • Turn on Futura machine and double left click on Futura icon to open program
  • Type in Access Code from HyperFont jewel case and then click on check mark*
  • Close Program and turn off machine
  • Install Photo Stitch program and leave the CD in the tray
  • Turn on Futura machine and double left click on Futura icon to open program
  • Type in Access Code from PhotoStitch jewel case and then left click on check mark*
  • Close program and turn off machine.
  • Install Auto Cross Stitch program and leave CD in tray
  • Download appropriate update for Windows version from the Futura-Support.com updates (Fut_sp2_Options.exe) and save to desktop
  • Double left click on the desktop download icon to install
  • Turn on Futura machine and double left click on Futura icon to open program
  • Type in Access Code from Auto Cross Stitch jewel case and then left click on check mark*

* Must open the program after installing each Option with CD in tray and type in Access Code before installing next Option.

Dec 11, 2010 | Singer CE-200 Quantum Futura Computerized...

2 Answers

Software problem.


Ugh - computers! If you have access to another computer, try the download to see if it works. I kept my old desk top with xp for such occasions.

It could be you need to download a new driver for the program.

I would go to the Singer Company site where they have a Futura section with tutorials and FAQ. If a solution cannot be found, I would give customer service the entire story and ask for help.



















Mar 19, 2010 | Singer CE-200 Quantum Futura Computerized...

2 Answers

Futura 100 Embroidery machine...Need to cancel previous transmit


Had the same problem. Singer rep. solved this mystery in just min. after talking to her.
You can call singer company at 1-800-4SINGER. It will take a long time to get through, but they can talk you thru to resolve this matter. Or just visit singerco.com and go to F&Q section, #7 question.
Or you can email talktous@singerco.com (that's talk to us @ ...)
They answered my email the same day!
Hope this helps!

Jun 19, 2009 | Singer CE-100 Futura Computerized Sewing...

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