JANOME dIGITIZER 10000 - "JANOME.EXE has stopped working"

No:

I just got an email this morning from Wilcom that suggested that they are working on something for a Mac. "Wilcom Elements 3" If another expense for new software isn't an option I would consider getting a secondary computer.... a PC.

If you can run PC at all... go to a pawn shop and buy one specifically for your embroidery machine. A couple years ago I got a 1 year old PC for my husband for $60 at a local pawn shop. I needed to clean out the former owner's personal pictures and tax info... but I was able to access and restore the factory settings and it runs like new.

Go to Janome USA and look for the learning center.. I saw recently some downloads that may help you. Good luck.

Google "Stitch ERA Universal" its a free digitizer. you can convert clipart into jef files or many other types of machines. it works well with my wifes janome 9500.

Windows 7 is not compatible to your Digitizer 10000.
You may need a software driver to configure it with
the new operating system. You should know that there are lots of things that work with Windows XP and won't work with Win 7. So try surfing the internet
at Microsoft to address your problem.

I'm going to assume that you mean the Digitizer 2000 software.

Unfortunately, your best bet will be to either wait and see if another copy (complete with dongle) shows up on eBay or upgrade to the Digitizer 10000 version (while Customizer 10000 is NOT compatible with the MC9000, Digitizer 10000 IS), either via your local dealer or snagging it on eBay.

Right now, there's two auctions on eBay for the Dig 10000. It seems to run roughly around $300-400.

Best of luck to you!

Well, after some research, contact with Janome Technical support and some trial and error, it seems that my problems are caused by a conflict with Windows XP Service Pack 3. At this time, my options are to run without service pack 3 loaded on my computer OR I'm told I can upgrade to Digitizer Pro and get rid of these issues. Neither is a good option in my opinion. Running without service pack 3 loaded for Windows, causes lots of system issues for me, but I hate to spend the $400ish it will cost me to upgrade too! I'm not even sure my computer has enough "horse power" to run the new version anyway. Just thought someone might like to know my experiences.

The only way to get a new dongle for your software is to purchase a new software package.

You can call Janome and ask them ... but I'm 99.9% sure that they'll tell you the same thing. :(

contact me back at [email protected] and i will send you all the drivers i have.
when i got mine working, i believe sometimes it is just by LUCK that things work.

Try downloading the updates for your software from Janome Global, downloads, software. Version 1 needs patches to make it compatible with XP. The most current Version for the 10000 software is 2.21, and the upgraded program is Digitiser pro/MB , a much more stable and far easier version to work with. The upgrade has to be purchased via a dealer or direct from Janome.

This must be wrong. As long as you have the dongle, and its an original one. Janome should swap it for a new one. You might have to pay for the exchange but it should be aloot cheeper than buying a new.

If not, send me an email on tonje (at) tonje . no and I will give you a good price for a new Digitizer Pro v.2.0