Posted on Oct 19, 2009

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Phone refuses to turn on. red light keeps blinking and can't connect to my pc

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Anonymous

Master 541 Answers
Posted on Nov 02, 2009

Anonymous

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Joined: Jan 26, 2009

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Verify that BlackBerry Device Software is installed on the computer.
If the BlackBerry smartphone is connected to a laptop computer using a docking station, disconnect the docking station from the laptop computer and connect the BlackBerry smartphone directly to the laptop computer.
If a third-party application uses the same communications port as the BlackBerry Desktop Software, close the third-party application.
If you use a USB adapter to connect the BlackBerry smartphone to a serial port, temporarily connect the BlackBerry smartphone to a USB port.
In the BlackBerry Desktop Manager, double-click Application Loader.
Follow the Application Loader tool prompts to install the BlackBerry Device Software.

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