byD sign d:5032 50 in. HD-Ready Plasma Television Logo

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Posted on Oct 19, 2009
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Byd:sign HDTV screen goes black but the volume stays on. the screen worked perfectly till last night when it started cutting off. once the TV is turned off for a few minutes and then turned back on the screen will work again but only for a couple of minutes.

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joedirty

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  • Expert 158 Answers
  • Posted on Oct 19, 2009
joedirty
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Sound stays on, but no picture- goes black and stays that way.

This unit should still be under warranty and should be taken in for warranty service. Any attempt to access the interior will void the warranty. It is important that a complete description of the problem like you entered here be taken along when you bring the set in for service. This will insure that the servicer be able to reproduce the problem and resolve it.

From your description (and as a servicer), I would be looking for a component that is heat sensitive. These types of problems are fairly easy to locate and resolve.

Please take this in for warranty service and update this when you find out the details.

Thanks,
Dan
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I had the same thing happen to me this morning. I turned on the TV and it had colored vertical lines through the whole screen. I called Sony and they had me unplug the TV for about 15 minutes. This solved the problem. They said the boards just needed to be reset. It fixed the problem and I am happy with my Sony once again.
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ByD sign d:5032 50 in. HDTV-Ready Plasma

If you purchased from a major retailer, could you try going to another store?

Also try contacting the manufacturer. Hopefully you are still under some kind of warranty, even if the place of purchase is no longer there.

Just to be sure, have you tried a different source - like a video camera, still camera with video output, laptop, or a different DVD player?

Good luck, I hope you can get it fixed!
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MYGR8-YOU HAVE TO LIST BRAND NAME AND MODEL #. JOE TV
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