You will have to reboot the handset.
the handset will need to be powered off, then press and hold the house and the red buttons at the same time until you see a triangle with a yellow "!" inside....when you see this screen release those keys and slide open the keypad and press the "ALT" and "W" keys at the same time. the handset will turn off and power on again and walk you through the setup. here you can either attempt to sign in again with the underscore or you can create a new account
*******careful, any new numbers you added since you had the g1 will be lost if you cannot log in again with the same username and password******
good luck! :)
Contact u'r retailer.
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