First, download and install the latest version of BlackBerry Desktop Manager software from: https://www.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB068C22&dl=DA5FB46338C8C0DCB1039F7898184FC5
then, download and install the latest Handheld Software for your model then open DM and run the application loader once the USB cable is connected to the device. Software located here https://www.blackberry.com/Downloads/contactFormPreload.do?code=1905AEDAB9BF2477EDC068A355BBA31A&dl=89511F30EDAF2A957D19D07C35FF8B6F
Just fill out the form and the download is free.
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