Before you do that, make sure that the machine is threaded correctly. often when the needle is threaded from the wrong side, the thread is wrapped around the top wheels incorrectly, or the bobbin is not threaded right, it will cause the needle to get jammed in the bobbin. however, if this does not work, check their hotline and ask the maker what you should do. you can also go to a local sewing machine store and have them take a look at it.
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