Assigning messages is done by
feature 983>1020000>AA>Table>table 1>Greeting Type
depending on how you have the business hours times set it'll play the greeting you want. Typically I set the greeting type as morning:1, afternoon:1, Evening:1 and Non-business:4. then under business hours I set them up as mon- fri morn:0800am, aft:0800am, eve:0800am and nonb: 0500pm. sat and sun as morn:1200am, aft: 1200am, eve:1200am, and nonb: 1159am
press Rls when finished
that way when a caller calls between 8am and 4:59pm they get the day greeting and from 5pm to 7:59am they get the night greeting (greeting 4) saturday and sunday play the night greeting all day.
Dont forget to record greeting 4 as your night greeting.
Its my guess that the line thats answered by greeting 1 also rings on ext 2221.In that case what you need to do is program the auto attendant to answerthe line before the foward no answer on that mail box (or delay the forward to VM on that extension) .
feature 983>1020000>AA>Lines>enter in the line number >press the table soft key then the lines soft ley>Chng>rings:3>ok>Rls
that should take care of the extension trying to answer the line.
To find out which lines the extension has, you need to enter programming by pressing the feature key followed by **266344.When prompted to enter the password enter 266344.
The screen should say TERMINALS&SETS. The 4 top line/feature keys are now used for programming.
At the terminals&sets prompt, press the show key (top right arrow). The display should now ask for an extension number. Enter 2221.
Press the show key (top right arrow)
The display should sat LINE ACCESS
Press the show key (top right arrow) .
The display should say LINE ASSIGNMENT.
Press the show key (top right arrow) .
The display ask for a line number. press list
The display should list the lines that appear on that setby pressing the next key (lower right arrow)
press the release key when finished
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It is picking up a message that is not even recorded in the Automated Attendant messages. We have 9 recordings for AA for after hours and it is not using any of those 9. It is picking up the message that the phones roll to during the day when they are not answered with a set number of rings.
I meant to say "not answered within a set number of rings". I do not know where to go to assign message #1 to the AA. That is the message it should be using for after hours calls.
On our M7310 phone system we have several incoming lines that have different after hours messages. One of our incoming lines is set to greeting table 1 which is the correct message for that line. But the message that it is picking up instead is a message that was recorded on extension 2221 (the receptionist's ext.) that says "if you are getting this message during business hours everyone is on the phone". This message is only recorded on this one extension and is not even in the greeting table. We don't know how to fix this!
No, this phone number does not ring on ext. 2221.
Since we have several incoming lines/phone numbers how do I find out which line number is assigned to this particular phone number?
When you say its picking up with the wrong message do you mean that its playing the night message or is it playing something entirely different?
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