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I would guess that the element is burned out. As these are a relatively inexpensive item I would not waste a lot of time or effort trying to repair it. I hope this helps you. Thanks
Marvin Replacement elements are available from Quartz Infrared Inc for $17.95. You can order them directly here: http://www.quartzinfrared.com/Merchant2/merchant.mvc?Screen=CTGY&Category_Code=Marvin
Marvin replacement elements are available from Quartz Infrared, Inc for $17.95. You can order them directly here: http://www.quartzinfrared.com/Merchant2/merchant.mvc?Screen=CTGY&Category_Code=Marvin
There are links to the instruction manuals there as well. They include information of how to replace the elements.
Very simple to install the replacement element. Insert one end of the element into the bottom receptacle on either side, press the element down (it's spring-loaded), then slide the top of the element into the center opening of the top receptacle, push to appropriate side (the side of receptacle, same as the bottom), then release. Then do the same with the other element (if both are out).
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