Voicemail on m7310, calls incorrect phone number to notify of new voicemail. How do i change the number that voicemail dials?

notify phone company

You need to access Admin programming in the phone system and navigate to Capabilities and change the Forward No Answer to the DN of the voicemail....if unsure of any of this you need to be calling your vendor that handles the system for all issues or questions.

F983 then enter the ext # manually (not a speed dial/button), you must have 2 Intercom keys programmed on your phone.

Your issues is forwarding and message programming, you need to call the tech in that handles programming of the system.

The phone is probably forwarded to voicemail. Leave the handset down and dial "Feature # 4". This will remove the call forwarding option. There are also automated call forwarding options -- Call Forward-No Answer, and Call Forward-Busy. CF/NA will transfer calls to voicemail after 4-rings (for instance). CF/B sends all calls to voicemail if you are on your phone. System programming, by a certified technician, is required to make changes to these options. Hope this helps.

If your talking about listening to the individual mailbox greetings without calling into the system then you could use feature 980 (leave message)
enter in the mailbox number you want to check and press ok.

Actually, even as a technician, you will never know the origonal password.
But you can get in to reset the existing password back to 0 0 0 0.

There are a couple of steps; depending on your voicemail system, voicemail's are done differently, but try this first.

got to a M7310 set
-> dial FEATURE 9 8 3
-> password: 1 0 2 0 0 0 0
-> you should now see ADMIN and under that MBOX, AA, OTHR
press MBOX
-> press CHNG
-> dial the extension of the phones that you need changed
-> you should now see PASSWORD and under it RESET, press RESET (This resets the mailbox back to 4- zero's)
-> hit the * to back up and repeat fopr all the other extensions.
-> hit RLS after all is done and voila... you have now changed those passwords to those mailboxes.

Now when the new users dial F981 at their desks, and dial 0 0 0 0 the first prompt they get is pleasde change password.

in samsung press one constantely or u can find in the settings

Transfer to voice mailbox: Feature 986, dial ext. number of phone and release. Call is transferred to mailbox without ringing the phone.

I think an autodial button for that co-worker may be stuck, try jiggling the autodial buttons to unstick it.