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Posted on Dec 26, 2007

Innovage digital keychain - won't turn on

I have successfully loaded the software on to my Mac, and uploaded photos to the keychain. The green light is on, indicating that unit is fully charged, however, once disconnected from the USB cable, it won't turn on. HELP PLEASE.

I have successfully loaded the photos onto my Digital Photo Keychain and the battery light indicator is green however once I have unplugged the unit from my USB I cannot get it turn on. Please help.

  • Anonymous Dec 27, 2007

    I have exactly the same issue as described previouslt

  • Cani22 Jan 03, 2008

    I have exactly the same problem as the one described above. The keychain works fine as long as it its connected to the computer. As soon as I disconnect the USB cable, the screen goes black and nothing happens.

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  • Posted on Dec 27, 2007
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Well, from browsing around, i believe these little guys require more power than a standard usb is able to give. Try a self powered usb, if that doesnt work, return it. There are multiple problems with the devices not staying powered once unplugged.

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Anonymous

Sorry - I am not using a MAC but am using a PC - got photos downloaded no problem just can't turn the unit on once it is unplugged from the usb. Green light says fully charged but power on is not working

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  • Posted on Dec 26, 2007
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How did you get it to download to your Mac are using Mac OS X.5?  I am using 10.5 and the program just quits on me... I have not been able to download any pics at all. 
Thanks for your help. 

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The cd with software to download digital photos to keychain SHIFT-3 photo album is "corrupt"...can I download the software online?



I bought the Innovage keychain also, and was frustrated because I couldn't get the cd to work, and the software on their site wouldn't install...I would get an error everytime and on all of my computers. I had it packaged up to return and I did a google search on keychains that were Mac compatible and came across this site:http://www.digitalfoci.com/support.html
On the bottom of the page is a link for their software...the same picture view, but it must be a different version because it installed and i was able to transfer photos to the keychain.
I hope it works for you. I know how frustrated you must be.
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I was a little frustrated reading the above...being a PC user....

first, you must 'charge' the unit for 3 hours.

IT IS an easy fix...uninstall the Picture Viewer that you got from the Disc they gave...Throw it away. Go to www.mscustomercare.com at the top of the keychain section, it says "download".............. THIS version works.
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Go to www.mscustomercare.com you can download the software there. you can also call the customer service 800 number. but everytime i call its busy... imagine that.  but i did download the software from the website. hope it works for ya'll good luck!
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