My AEG Arctis freezer is not freezing at the correct temperature and seems to stick on -11 even if I put the fast freeze on.I have turned it off for 24 hours and on again but it still does not hold the temp. It is 3 years old.

Could you please recheck for the model number. R134A is a reference to the coolant used in the freezer mechanism.
Orange is often a reference to the 'Fast Freeze' function being turned On. Green is showing the freezer unit is at the correct temperature. Red is warning the freezer is Too warm. Some freezers are fitted with an 'Economy' function where the freezer can be run at a lower power level when not used regularly such as when on holiday.

Hi
Normally a fast freeze button is just that, it turns the compressor on permanently to freeze things down quickly.
I suspect that your run light is linked to the thermostat, and does not indicate that the freezer is turned off but that the temperature of the freezer is above the temperature set on the thermostat and the compressor is running to bring the temperature down. Once the temperature is at or below the thermostat temperature then the compressor will stop and the red light probably goes out, indicating the the freezer is at the right temperature.
It won't go out with the fast freeze on because to freeze food quickly the thermostat is by-passed and the compressor runs continuously.
Hope this helps.

Hi Julie. I'm Roger. It sounds like the operating thermostat is not working When not in the fast freeze mode. Can you here a click sound from the thermostat when turning the temperature up and down short of fast freeze? We normally charge them to operate at -10 to -20 degrees. The inside temperature will normally only reach a temperature around 18 degrees warmer. The operating thermostat should allow you to regulate its temperature any where from that capability up to where you want it. See if your thermostat makes a clicking sound when adjusted. The warning light comes on because it knows the box temperature is higher than it is set for and is warning you of that. If it uses a printed circuit (PC) board, the click will dot be very loud. listen closely. Let us know how this turns out for you. We have very good refrigeration techs. here. Someone else here may have an idea too.

Red Alarm Indicator Light
Under normal operating conditions, the internal temperature of the freezer will ensure the long-term conservation of the stored food. When such temperature rises above a certain level (-12 °C), the appliance will trigger an acoustic and light alarm. The light alarm is a blink red light (Red Alarm Indicator Light), while the acoustic alarm is an intermittent sound.
You can stop the acoustic alarm by pressing the Acoustic Signal Stop Switch once.

When switching on the freezer for the first time, the Red Alarm Indicator Light will blink until the internal temperature has reached a level required for the safe conservation of frozen food.

Fast Freeze function
If more than 3-4 kg of food is to be frozen:
1. Press the Fast Freeze Switch for 2-3 seconds to activate the fast-freeze function 6-24 hours before placing the fresh food in the freezer, the Yellow Fast Freeze Indicator Light will illuminate. The compressor will now run continuously, to ensure that the fresh food is frozen as quickly as possible.
2. It is possible to deactivate the function at any time by pressing the Fast Freeze Switch for 2-3 seconds.
3. Place the foods in the freezing compartments (indicated with graphics).
4. Once the food is completely frozen (it may take up to 24 hours) you can manually switch off the fastfreeze function by pressing the Fast Freeze Switch for 2- 3 seconds and the Yellow Fast Freeze Indicator light will also go out.
5. Move frozen food from the freezing compartments into the other compartments (storing compartments) to make room for another freezing.

If the Fast Freeze Switch is accidentally left on, the fast-freeze function will be automatically switched off 48 hours later. The Yellow Fast Freeze Indicator light will also go out.

I believe that you all understand. If you intend to freeze larger amount of food then certainly a few hours before some shopping switch on the fast freeze function.

Dado

Unit may be in a defrost mode

Check gasket on door. Air may be getting in.

Hi,

With the door left open moisture would get into the unit behind the walls and into the duct work. The only way to fix this right is to unload it and let it unthaw for a day or so open. Once it is all defrosted and restarted it should be fine again.

Just fixed a similar model from Electrolux. It's not the fan that was faulty, but its transformer on the pcb. The fan has its own pcb, a small one on the left side and is controlled via 230V from the main board. It's easy to remove, turn around and measure.

the temperature control is bad. when you push the fast freeze it bypasses the thermostat for 12-24 hours depending on which model you have. I am not able to find any parts information with the model number provided but you should be able to find a temperature control at any local appliance parts house or online thru any reputable supplier. Thnaks Peyton

aeg santo fridge/ freezer

The fridge part of my appliance is not getting cold please help